It's simple. Just follow the instructions here.

Don’t stress, we’re here to help. Just drop us details of the problem by email to [email protected] and we’ll do our best to assist.

If you’d like us to review your business just drop us an email at [email protected] and we’ll do our best next time we’re in your area. Reviews written by our team are clearly marked as editor reviews and we clearly state any complimentary stays or benefits received.

Nope, that’s not allowed. The best way is to encourage your customers to review it - simply asking them when they’re leaving is often effective.