Axel Hotel Berlin
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About
Located in Schöneberg, the heart of the city's gay scene, Axel Hotel Berlin fascinates for its cosmopolitan and exquisite spirit, for the careful combination of design and comfort, and for its excellent service. The charm and elegant mix of gold on black, overlays and textures, make the hotel a unique space in the city.
87 designer rooms that will seduce you with their glamor and personality. Spaces created for your comfort and enjoyment, soundproofed, air-conditioned, with wi-fi and equipped with maximum comfort. Let yourself be enveloped by its textures, shapes and environments, and soak up the avant-garde spirit of Berlin.
87 designer rooms that will seduce you with their glamor and personality. Spaces created for your comfort and enjoyment, soundproofed, air-conditioned, with wi-fi and equipped with maximum comfort. Let yourself be enveloped by its textures, shapes and environments, and soak up the avant-garde spirit of Berlin.
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Reviews
Based on 1927 reviews
ebraheem sahoury (Avisahoury98)
10:49 02 Dec 24
I recently stayed at the Axel Hotel in Berlin for three days, and overall, it was a good experience. From the moment I arrived, I was warmly welcomed by Javier and Valentina at the front desk. They were incredibly polite and professional, setting a great tone for my stay.The atmosphere of the hotel is vibrant and fun, with gay pop music creating a lively vibe throughout. The rooms are uniquely designed, with a sensual touch—perfect if that’s your style. The shower, for instance, is see-through with red-tinted glass, which adds a playful, intimate edge and might just spark your curiosity.I also tried the massage service offered by the hotel. While André, the masseur, was professional, the massage itself was underwhelming. Despite expressing that I had muscle aches and needed a deep tissue massage, the technique felt light and lacked effort. In hindsight, I think I would have been better off exploring massage options in the city for a more satisfying experience.The spa facilities were nice overall. However, the jacuzzi wasn’t as hot as I would have liked—it was only mildly warm, which was a bit disappointing.In summary, the Axel Hotel is a great choice for those seeking a lively and unique stay with a fun atmosphere, but some aspects, like the massage service and spa, didn’t fully meet my expectations.Saf at Proud Passport
11:51 01 Dec 24
I’ve stayed many times at Axel. It’s the perfect hotel to be in the heart of the gay life. The service is always respectful and top notch. Shoutout to Valentina at the front desk! Axel is my favorite and I’m a long time customer who has been almost to their all locations 🙂 If you’re reading this and considering this hotel, don’t hesitate and enjoy Gay Berlin!Adrian R.
14:50 29 Nov 24
I had a great stay in the hotel during the weekend. The personel was very welcoming, the room was spacious and clean. The spa area is a big plus. Many thanks to the manager Sebastian and the reception team Carla and Mahmoud. Till next time!Adam Adamski
18:35 17 Nov 24
I had an exceptional experience at Axel Hotel in Berlin, thanks to the outstanding service provided by Manager Sebastian. His professionalism, attention to detail, and warm demeanor made my stay truly memorable. He went above and beyond to ensure every aspect of my visit was perfect. I highly recommend Axel Hotel and commend Sebastian for his exemplary leadership. Looking forward to returning!hannah whitelaw
11:36 17 Nov 24
The front desk, Carla and Valentina, were extremely lovely and welcoming! They were very kind and explained everything to myself and my boyfriend, and they even gave us a free upgrade as it is our anniversary. Room is lovely and clean, and facilities are great!Mike Tamm
10:59 16 Nov 24
Good one. Location is nice. Carla and Valentina were very friendly and allowed early check-in. Room has all you need, but this one is a bit cold (hope I will figure it out) and has a bit of dump smell, maybe because of being on top floor. Stayed in other rooms here, and it was goodBentley Wederski
13:23 12 Nov 24
Valentina and Mahmoud were amazing at check in! They let me check in early without charge and upgraded my room as a gift for my first time being in Berlin. Beautiful faces to be greeted by after a long flight!Felipe A
08:26 31 Oct 24
The rooms are spotless, we never had any problems in the room and we were always welcomed as if we were at home. Thanks especially to Felipe Valenzuela. Housekeeping. We had a great time in Germany. See u again Berlin!Ekaterina Glushakova
12:17 28 Oct 24
Really friendly place, not like the rest of Berlin. Queer, well located, with good food and helpful people around 24hrs. One of my most favorite places in Berlin to recharge with nice spa, sauna and gym.Marcel brand
21:15 24 Oct 24
I can't agree with all of the previous speakers. The hotel is clean and tidy. I couldn't find the bar, but the rest was right. The rooms are as shown in the pictures.What bothers me a little about the whole thing is that the deposit of 150 euros is really only reflected here in the reviews. The spa area is really sufficient. Steam sauna Finnishauna are available even a swirl pool on the roof. The opening hours could be adjusted! ICThe hotel is built in Spanish style. Lightweight ceilings and 2 windows.All in all, when I'm in Berlin, I'll book an Axel Hotel again! Many thanks also to the great service check in and check out! She was a friendly polite courteous.Kiss und BlessThe newly married coupleRichard Dunston-Brady
09:33 17 Oct 24
First time at the Axel Berlin. Room was really lovely, clean, spacious and everything worked well. Reception staff and cleaning team all great. Big shout out to Javier who checked us in and was all smiles and friendly. My only disappointment was when we went to use the sauna facilities. The showers were all out of order, the sauna was not hot and the hot tub was broken but no signage to say this until we were sat in it and the buttons not working. No staff around in the area to help. While the breakfast was great value for money with huge portions and nicely cooked food, if you want access to a toilet there isn't one in that area so you have to return to your room via the lift or use the ones on the 6th floor. Would we return? Definitely. Good location for bars, restaurants and shopping.Marthe A.
19:26 03 Oct 24
the hotel staff is very accomodating, pleasant and they go above and beyond to make their guests feel special. that being said this hotel needs a major...Sean O'Beirne
00:31 29 Sep 24
Location and staff were good, but the hotel is not as shiny and nice as photos on the website suggest. It is a bit run down and it needs a lot of cleaning and maintenance work. Our stay was not uncomfortable, but disappointing considering what we paid. A few specific examples - rooftop jacuzzi was broken the entire stay, spa in the room was broken, water leaked all over the floor from the shower, curtains were filthy and not big enough to cover the windows, and beds were uncomfortable (two single beds placed side-by-side with an uncomfortable crack in the middle).Satish Maharaj
00:10 23 Sep 24
I stayed here a few weeks ago, by far one of the worst experiences i have ever had , just like all the reviews say , the staff just doesnt care about fixing the issue nor is the manager Javier , i sat at the front while i witness the manager speak to people and then turn around roll his eyes and proceed to talk and laugh about it to the staff, the AC in this place does not exist , customer service doesn't exist , and while you make several attempts to get a fan , they always say they dont have any more, while i spoke to many people who stayed at hotel , noone seems to know there is any fans ie they dont exist . The rooms are nice. I had another guy stay in my room after his room was literally 30 plus degrees and while i literally bought myself a fan that was never reimbursed by hotel . I really wanted to like this hotel and i gave it ever chance that i had but its not worth the sleepless nights and hardache of the none exisitant customer servicePatrik Grape
19:56 14 Sep 24
Really Readly bad!Had booked a night with single beds and air conditioning!when we check in, it's 30+ degrees in the room and only a small double bed!We contact the reception who say they have no other room but promise to arrange fans or ac. When we come back later that evening, the reception staff are not interested in helping us but refer us to their manager who will come at 09:00 the next day. The next day, no manager comes as promised! After one hour waiting we leave our mobile number and the staff promises that the manager will call!!! Now it's been 10 days and no manager has contacted us! So this hotel is not to be trusted for what they claim to be!Gokul Raj
18:46 13 Sep 24
Have stayed in this hotel before and it’s not as good as it used to be. Dated hotel. Needs a makeover. AC in the room didn’t work and it was really hot.. no ventilation. Thick black curtains and black walls, you will feel you trapped in a hot sweat box . No desk and chair in room to do some work. While the front desk guys are nice and friendly , the AC in room was never fixed after I told them twice. Jacuzzi in the spa wasn’t working too. Overall not a very pleasant stay.Emre Şahin
10:32 04 Sep 24
The location of the hotel is of course wonderful. You stay where you want to be in Berlin and the staffs are friendly BUT staying in this hotel was the worst decision of my life. The room was warmer than the actual sauna they had. Everything in the room is hot like crazy. No AC in the room, no air to breath, extremely claustrophobic. I thought I was dying in the middle of my sleep since I could not breat. Nobody should stay in this hotel until they fix the AC. and Ventil system. If I knew I would easily pay double for another hotel. Once again the staffs were nice but that doesn't change anything.John Perna
09:28 03 Sep 24
Stay away, its not worth it. The only good thing about this hotel is the location and the staff. The rooms are awful, no air conditioning, we switched rooms twice and finally just demanded a refund for the rest of the stay and went someplace else. The rooms were like saunas and not well maintained. The poor staff had to pretend like they were unaware when you know they know nothing works. This location is destroying the axel brand. I feel like I got ripped out or conned for even the two nights they charged me for the room.Guto Souza
08:44 20 Aug 24
I wish I had read some of the reviews before picking this place. The only good thing about was the location. They advertised room as having air conditioning, but in fact hot air comes out. The room was so hot that was impossible to stay in. I was sweating profusely and didn’t know what was going on. The “AC” vent was high up next to the ceiling, so I couldn’t reach to see whether it was working or not. It didn’t make any noise, it was hard to figure out it was operating. Called front desk to complaint and they only sent a maintenance guy the next day just to tell me room had no working AC, but a heather. They did changed the room after I complained and asked to be put on a room with AC, so I appreciated that. I wanted to love this place and stay, but in fact left dissatisfied, hating it and knowing that I ever will come back. Lesson learned. Next time I’ll pay attention to some of the reviews.Jay Fisette
04:13 09 Aug 24
Horrible. Shabby. Rundown. Needs investment and new management. Many rooms have no AC. Hot tub, sauna, both cardio machines didn’t work. No towels. Dingy, empty dining room, no breakfast buffet. One front desk staffer to check people in and out. No customer service capacity. Plus you pay a $150 deposit upon arrival! Never done that before. These issues are reflected in lots of other reviews. Avoid this place. There are plenty of nearby hotel options.Gilles Guichard
23:14 07 Aug 24
The room has no coffee or milk supply . In the morning a restaurant next door offers breakfast but is not related to the hotel and does not have a self service continental breakfast.The hotel doesn't have a bar, just an expensive mini bar in your room.The whole place is painted black with poor lighting.The jacuzzi never bubbles (was reported). Either the sauna or the stream room is working but never both at the same time. The roof terrace is outdated and not looked after (weeds growing, paint coming off, old plastic furniture.The elevator card lets you go only to your floor. (What if you chat on an app and want to say to a guy from another floor, come up room...)There is a little fun upstairs by the jacuzzi, but for £400+ for 3 nights I think their using the gays but advised all over hetero friendly and you will see many straight couples.I won't go back.Carmen Marsit
12:23 22 Jul 24
Stayed at the Axel for four nights in July 2024. We had previously stayed at the Axel in Barcelona and loved it so we were excited to try Axel Berlin. The pros: Affordable price and the location is incredible, right around the corner from LGBTQ nightlife, restaurants, and shops and easy to access public transport and tourist sites in Berlin. The cons: The hotel is definitely starting to show its age, is worn down, and lacks suitable air conditioning, The poor design of the shower causes it to flood the entire bathroom, and most of the spa amenities didn’t work. Sorry to say we wouldn’t stay again and would question staying at other Axel properties if they are in similar disrepair.Bogdan & Bjarke
16:00 16 Jul 24
The hotel needs fixes and a loving hand! On arrival, we immediately noticed a bad smell in our room. At first we “tried to live with it”, but the next day we asked to be moved to another room. Sadly, that wasn’t possible due to the hotel being fully booked during the football final weekend. On top of that, the jacuzzi in the room didn’t work. But we used it as a regular bathtub instead (the drain cover was also broken and had to be placed and removed by hand instead of turning the knob). That’s when we realized that the smell in the room, we initially thought was due to a lack of cleaning after someone smoking in the room, actually came from the carpet. The bathtub was leaking! Water went through hidden cracks somewhere, and despite not splashing water around, the water would leak through the floor/wall and continuously make the carpet very wet. Hence the moldy smell in the room. Sadly, this wasn’t a great experience 🙁 and we will choose another hotel next time we visit Berlin.Michael
09:52 16 Jul 24
Like everyone, the property is pretty bad. The photos are taken more than 10 years old. Room smelt like cigarettes, almost like it was coming from the air con. There is dust everywhere - including under the bed, room window in their suite is broken allowing for someone to fall out of it. Floorboards have large stains on them. Air con non-existent. Furniture is dated.Cleaning was pretty bad, lots of dust, dirt on the floor, didn’t replace dirty coffee cups or coffee sachets.Service was okay. Felt like a bit of a rip off for what they were charging.M Brogan
04:16 27 Jun 24
Nice hotel in a good location in Berlin. This is listed as an adult hotel and is gay/straight friendly. Very comfortable bed and pillows with good AC and TV. Nice gym with sauna and steam.Derek Crabb
10:52 21 Jun 24
Stayed here several times but it has really gone down hill and desperately in need of a makeover. The reception guy that checked me in couldn't have been more miserable if he tried. The room air conditioning just seemed to make a noise but not cool the room. The room was grubby on arrival and wasn't properly cleaned until my 2nd last day. The £150 deposit was a lovely arrival surprise. Only plus side is the superb location but will be my last stay here due to the run down state of the hotel.Nelson Morales
09:02 16 Jun 24
Great location with access to underground or simply to enjoy the restaurants and shops located within minutes from the hotel. We enjoyed the breakfast every day, and from there, we just walked to the Metro in order to explore Berlin. Adults only property. We reserved a Jr. Suite, great space with desk and sitting area. The bathroom is great... the shower is a dream. The bathtub is without a doubt a plus with plenty of space to relax. This is no luxury place. It is modern, utilitarian furniture and dark wall colors to contrast with the windows and natural light. The bed is extremely comfortable. We were located above the club "Madloba" and only learned about it because while walking in front of the club, we saw our suite right above. Never heard music, noise or anything from below. Great value.Kanito Bilan
07:46 08 Jun 24
Really nice hotel with a great location. The staff is friendly and helpful.I have to give special thanks to the waiters for serving delicious breakfast. The only remark I have is that it is too much food for the breakfast.Keep up the good workPamina Brunner
00:00 29 May 24
The staff was super nice & friendly. They even upgraded our normal room to the junior suit for free!! 🥺 We will definitely go to this hotel again.Sascha Naumovski
23:39 24 May 24
I was staying two nights in the hotel and I can say thay I am totally content of everything.Starting with the room which was very clean and comfortable.The location of the hotel is also very good, you have all you need in a 100m circle.And in the end I would like to thank the employees who are doimg a good job there and are very friendly and polite.Ярослав Асташкин
13:37 24 May 24
The room is clean and well-maintained. Near all accessibility of the subway stores. The rooms are modern and romantic.When you arrive in the room be sure to take a photo video of all the defects because the hotel takes 150 € deposit for the room. Then go to the front desk and show all the defects in the room in case they refuse to refund the money and say that you did the damage. I was refunded immediately in the evening as soon as I checked out of the hotel. The hotel is good I liked itJon A. Kristensen
14:03 19 May 24
Not woth the money!What does a guest need most upon arrival? —— a clothes hanger and a glass of water to welcome, this is elementary.But Axel hotell, with that price level, had no any of them.There was no wardrobe or table for suitcases.We stayed 3 nights with our suitcases and closes on the floor. Some closes possible to hang over the had, on the ceiling.Cleaners need good training. Our room was «cleaned» once, with only fixing of the bad. No washing no other cleanings. The small shampoo and bath products were provided only once, on the first day.Zuleika Personal Profile
22:40 16 May 24
First time in Berlin and I'm currently here in the Axel Hotel room 416 ("The Miami Suite") The hotel is in a great location, I give it that. But, I paid over $500 for 2 nights in a junior suite that had no ac.....NONE! I informed front desk and they did nothing about it. I also did not have a working tv remote which they said was due to the batteries and they gave me new batteries.....nope, tv still doesn't work. It's currently 12:30 am and I just got back to my room after being awakened by the loud fire alarm asking us to evacuate the room. This is not a drill, please exit to building and the alarm went on and on. I tried leaving my room but the emergency exists where locked.....all of them? Surely this must be against the law. Finally entering through a staff only door I was able to find my way out of the building. This was an extremely scary experience. NO I will never stay here again and NO I will not suggest anyone does. When asked what happened to front desk, he simply said, I don't know, I am 1 person trying to figure it out. They are not prepared for emergency situations, the rooms are over priced with NO functioning ac or tv. I feel like I got ripped off!Paul Black
17:21 06 May 24
My stay at the axel has been delightful. The staff has been very accommodating and friendly. The place seems to really have cleaned up a lot. The clientele have a great vibe and there is just a very positive energy. Gone are the sketchy characters and riff raff that may have given this hotel a bad reputation in the past. I had stayed here previously and the place has really cleaned up and raised the level of service. If you had a bad experience previously I would definitely give it another chance and it might exceed your expectations.Robert Noonan-Belegrinis
17:55 05 May 24
Booked the superior room, friend booked standard. Rooms were identical, very disappointing. Absolute waste of extra money.Otherwise, hotel is in a good location, easy to get around the city, amenities inside are nice. Rooms do have a lot of wear and to them.Jan Vallo
11:00 04 May 24
Worst management and service I seen ever! I'm was accommodated in Axel hotel for 2 night 10-14 April at check-in I'm was waiting 1,5 hrs were I'm was charged €150 for room deposit,when asked when I get back my deposit receptionist says the same day as check out and is nearly month and nothing happened. I'm call few times to reception and asked about it nobody answer me or receptionist don't understand english properly well,huge problem with english speak! The company literally robbed me of money. It looks like process it through the Courts. Very bad experience and is absolutely badly access to the customer.Sián Howes
19:47 28 Apr 24
The hotel is in a good location with great access to the U-Bahn.Nevertheless, the hotel take a €150 deposit on arrival. This was not highlighted when we booked through Opodo. 8 days after checking out I have still yet to receive the deposit back.Farris El-Alwan
12:37 10 Apr 24
Do not stay here. Disgusting rooms, rude staff at the desk.Room was not ready when I arrived.The room was not ready until 16:30pm to check in. There were cigarette burns on the chairs in my room. They charge 150 EUR deposit. Not sure what for as nothing in there is even worth that. They charge 8 EUR city tax.Many more places in Berlin to stay. Avoid this one if you want a clean room with good service and trained staff.בר ספל
12:20 05 Apr 24
It was overall very pleasent stay. I stayed for 11 nights, came for work and pleasureCleanning wasn't even 2 stars. I don't think the cleanning crew even uses vaccum and it triggered my alergiesOverall hotel is very good, If I had stayed for only 3 nights as typical there I wouldn't find it to be a dirty oneAlso - staff isn't very welcoming and good mannered for my taste, though Sebastian is a very good receptionist. I would be back, maybe, but I'd book different rooms for a long stay to make sure room gets vaccumed at the leastCraig Donald
08:15 24 Mar 24
Terrible hotel. I stayed in November ‘23 and the hotel was dilapidated and cold. When I reported my heating/ac to be out of order I was told it was working, but controlled centrally and not able to be changed. I had to wear a jacket in my room. On two mornings there was no hot water when I wanted to shower. Breakfast was adequate, barely. To top it off, after I checked out I was charged for minibar items I did not consume. When I raised this with the hotel they replied once, then ignored further requests for proof and a refund. It really feels like the owners are taking advantage of the LGBT community through underinvestment in their property. Next time I’ll stay in a respected chain.Daniel Theophanides
11:04 12 Mar 24
Gorgeous hotel! Sauna wasn't working first night we arrived and hot tub can't really be called a hot tub. More like warm tub with no bubbles. Steam room is great. Service from reception was perfect, very friendly and helpful.Ronny Lange
14:04 27 Feb 24
Great Location a 5min walk away from the underground station, which connects to the rest of Berlin. Team very friendly, I felt warm welcomed. Rooms are clean, nothing to complain at all.Chris
15:14 21 Feb 24
Arrived here early Monday morning around 10am. Check-in isn't untill 3pm. Reception staff sorted me a room no messing and allowed me to check-in immediately which was a bonus :-)Reception staff very polite and always smiling. Made me feel very welcome too as this is also my first ever time in the Country/City. Very helpful too!Well worth a visit. I shall be returning very soon!!!Keep smiling 🙂Patrick P.
02:25 05 Jan 24
This is basically a bath house disguised as a hotel. First, our room was 2 hours late being ready. We did not have hot water in our room every day of our...Rich
18:42 03 Jan 24
A shame that this hotel is in decline with lots of things not working. At check in we were told that there is an ongoing issue with the boiler and expect cold showers! Judging from previous reviews this is now a feature of the hotel.The spa hot tub is faulty and doesn’t produce any bubbles.The staff are uninterested and unwelcoming particularly late night reception and breakfast staff.Nice room but the ceiling had a leak on the last night.kelerson alvarenga
12:08 12 Dec 23
I loved the hotel! But the coffee employee, besides being rude and Uneducat and arrogant!I was forced to pay for 2 breakfasts because of an 8cm French bread! That's all because the first eggs were raw and I asked to change them! I stayed for 7 days and didn't feel like going back to the restaurant Because of the girl who works for breakfast!!keith wakefield
13:17 11 Dec 23
My partner surprise me for a long weekend away for my birthday was in a Great Location but that was the only good thing about this hotel. Partner book a city view so what did we get the back of the hotel view of kids park and the bin from apartments. There was very little hot water when we ask at reception she said yes you just have to wait some times cold sometimes hot we got there Thursday evening still waiting for hot water to shower but it's ok I am back in UK now Monday. Found the corridor smells and carpets dirty the roof terraced was closed at 5 pm what the point. We had to stand out in cold for about 30-40 mins asThe fire alarm went off we all had to leave hotel no organisation from any of staff don't think they know what to do the fire escape were locked could not get out we on 4 th floor thank god they was no fire we all would been burned, thanks to the fire brigade and the police. But on good note reception staff very friendly.Andreas
14:50 02 Dec 23
Location is great, other than that this hotel was quite a disappointment and made my stay in Berlin a little bit less pleasant.Whoever designed this hotel must have been suffering from severe depression…everything in this hotel is black and dark..Dark corridors with minimal lighting, black doors, black bathroom tiles, black curtains, black furniture, black walls which makes it really depressing and it is definitely not a design hotel. Common areas are also neglected.Poor maintenance, spot lights are not working in the rooms, open plan bathroom without door was dark. I asked to be moved to another room and was moved to the one next door with slightly better lighting but then realised there were more lights not working behind the bed. There are zero facilities in the room or basic necessities like a kettle to have a cup of tea.. but they have fully stocked mini bar which was useless to me, as to store a few bottles of water that I bought I had to take all stuff out from the minibar as there was no space. There is no wardrobe, only a hanging rail which is quite high on the ceiling and each time I had to climb on top of the minibar to hang my clothes, which is a safety issue as there are glasses there and mini alcohol bottles. If one of your jackets falls down the glasses would be on the floor…TV does not have a single English speaking channel.Carpets are very dirty, I was wearing white socks that turned black from just walking on the carpet… cleaners do not properly clean the rooms, just tidy up a little bit.. my room was dusty.Reception staff are limited some are friendly and some definitely not, especially a certain brunette…the room cards stop working nearly after every day and 2 times i had to visit reception to fix this, I had to wait until they finished checking in a large line of all the new quests for nearly 25 minutes waiting to just get the card renewed..Poor communication from staff, I asked for late check out and they insisted I pay in advance which I did, however by 12pm the certain brunette comes to my door to question why I was still in the room who clearly was not informed or checked that I paid for late check out the day before…Breakfast options very basic and quality also same. There were small flies on the tables which made me not want to eat there.Overall quality of this hotel is poor and it needs some essential renovation and upgrade in the services and quality provided…They are counting on gay people as this is a gay hotel but let me remind you that gay people have standards and as a matter of fact quite high. This is not value for money based on my experience and I don’t think I will be coming back anytime soon.After reading some of the negative reviews, the response from the hotel was that they are going through a transformation process but I did not see such thing in the hotel which makes me question the validity of this statement or how seriously they take their paying customers…Libor Plistak
01:50 02 Dec 23
This us the most difficult review for me. When we arrived, there were issues. Smoking smell on the room, not working heating etc. But there was the most lovely person, Paula.. She did everything possible to make our stay great. She's really awesome! Thank you again for all your effort and hope the managers will read this. About the hotel. Great location and huge potential. But it's not maintained well. Please fix the heating (weak in all rooms) and get some basic equipment (f.e. water cooker and coffe/tea to the room which should cost 170€/night). Heat up the sauna and jacuzzi, that it's useful. Maybe arrange some fun area.. you know what I mean. And it will be a best gay hotel in Berlin. Breakfast is a story for its own. The rudest waitress I remember. Price 15€ is not overpriced (al a carte), but not good. You get a lot of food, normal person can't handle and it's going to waste. Do a buffet for better price and your guests will enjoy. The main problem was the cleaning. Not well done (just bed and towels, bathroom/toilet not cleaned). Card pulled out to switch electricity off and windows left open.. at -6°C. Not a great experience after return from the daytrip around the City. Even after asking, no change. I'd really liked to give a better rating. There would be 1* without Paula. Please fix the issues, adjust the prices and I'll be happy to come back. You know what, due to Paula ill give 4* instead of 3*. She's a gem. Make her a manager and the place will be awesome 😁Árón Mac An Rí
04:13 29 Nov 23
Great staff , they go above and beyond for you!. Rooms were fantastic apart from some slight areas that could do with a hoover. The rooftop is a great place to enjoy a morning coffee or a smoke if thats your vice. Couldn't ask for a better location especially if you are visiting Berlin for its LGBTQ+ scene. Everything you could ask for is nearby and great links for public transport too. Shoutout to Paula at reception!Kenny Wildman
10:32 24 Nov 23
We arrived upon the Axel Hotel on a Tuesday afternoon, only slightly early before check-in and were met by the indescribably bubbly Paula. She was accommodating, friendly, welcoming and helpful, making our start of our Berlin trip begin with a ray of sunshine despite the cloudy weather.The room was perfectly serviceable for our needs, proving bigger than expected and the same could be said about the bed! The only thing that would have made the room better would have been a hairdryer. A bath would also have been nice instead of the shower, but I know that space is a precious commodity.The only fault I could pick with the hotel generally was that outside of the rooms/in the hallways there was sometimes an odd smell. We didn't make use of the spa area but it did look clean and adequate with plenty of equipment.The location of the hotel was shockingly perfect. It's around the corner from the KaDaWe shopping centre and the Wittenbergplatz underground station, making getting around Berlin a breeze.We have fallen very fond of Berlin and should we come again then the Axel Hotel will be on the list just as prominently as some of the landmarks themselves.Special thanks to Maxi at the front desk who helped us in a bizarre late night quest for apple juice!Angelo Vinti
14:28 01 Nov 23
Awful!You can't get worst than that!1:Jacuzzi and steam room didn't work during all my stay (5days)2 :Strangers ( no guest) walking around floors. Didn't feel safe at all!3: lift didn't work for at least 2 days!4: hotel it's dirty, simply they don't care.... unfortunately.I paid for facilities that I couldn't use it and from reading other reviews it's something happen often!Samsontwitter Twitter
06:22 24 Oct 23
One of the worst hotels I have stayed in. My roommate left a review an mentioned the non functional facilities. The manager replied N said they were going through a transition an improvement period an thing s were being repaired an replaced. Then why charge the full price for the non existent facilities. I am going to request a refund. An by the way what concierge doesn’t know the street the hotel is on . Poor poor poor an disgustingAlexander Graham
01:30 03 Oct 23
this was a waste of money, apart from the location everything else was below sub par, the breakfast was minimal, the hallways an rooms were dark and dirty, the staff was unhelpful, except for the two young men at night, imagine a day staff did not know the name of the street the hotel was on. the sauna and steam room were not working and the roof top was closed at 10 pm, the gym was non functional, its should be listed as a 3 star hotel and that is being generousmark Wolf
01:11 22 Sep 23
Room 201 smelled like sewage for three days. It literally made us sick. We had insomnia from the horrible smell. We complained, but the hotel was full, so no other rooms available. It got better after three days. But I won’t be back.Elin Wa
13:04 19 Sep 23
The stay was pleasant enough but I got an invoice after checkout because they claimed I had taken a cola from the minibar, even though I never touch the stuff. It kinda soured the experience.Damir D.
06:14 10 Sep 23
the hotel is dirty. the rooms are small. very noisy. the bathroom is not comfortable. They just withdraw extra money and never get it back. I don't...Russell Gomm
13:04 30 Aug 23
Stayed there for 8 nights, yes it could do with a refresh, but the staff were very helpful nothing was too much trouble. I loved the room setup being open plan and the shower was excellent. When it came to nightlife it was very easy to get to everything.Standing Ovation Choir
10:14 24 Aug 23
Positives: front of house staff are lovely and location is excellent.Problems: cleanliness, maintenance and facilities.I have stayed at Axel in Barcelona and Madrid, this is the weakest. Sadly. We probably won’t stay here again, when visiting Berlin.Danny Barton
10:55 31 Jul 23
Okay, I know that everyone has basically written the same thing but basically the condition of the hotel and room considering for the price I paid for a Junior Suite is sub standard.The communal areas are so run down. The carpets are full of stains etc. There are no comforts in the suits, like tea and coffee in the morning is a basic thing to provide.The cleaners sort of "tidy" rather than clean the rooms. The gym doesn't even have matching dumbbells.In saying all that, the convenience of the hotel is amazing. The staff are all lovely and super helpful. Though don't ask for anything to be ordered to the room, you have to go to the front desk.Hopefully they start to put some of that cash flow in to a reno because it is really needed.Nayem Chowdhury
07:48 28 Jul 23
Editing my review as despite room not being ready at check-in, the management made this right with a goodwill gesture which is great customer service. After check-in , room and service / location were great. My room didn't smell as others have notedTorsten Fischer
11:25 18 Jul 23
An old, tired, worn-out hotel in a great location with nice restaurants, gay bars, and beer gardens. The hotel is dingy, dirty and in great need of a complete makeover. From a 'gay hotel ' I will expect something more glamorous, flashy, and fabulous instead of a thinly veiled attempt to ride the LGBTQ+ wave and rip off your financially secure customer base. Next time I can just stay in a hostel and hope for some eye candy in the bunk bed next to me.Carlos
05:49 09 Jul 23
My experience with the hotel was neutral, I am only giving 5 stars because Sebastian(front desk) was amazing as he helped when my phone charger was stolen and I was only able to make it on time to my flight because of him, other people at the front desk weren't as nice but he was the sweetest.Ivan Buckingham
10:10 08 Jul 23
Older hotel that needs to be re-furbished.Windows need resealing, drawers missing from the furniture.There's no laundry service.Smells mouldy in the shower.Beds are rock hard.There's no tea or coffee in the room.I liked the idea of this hotel more than staying here.miker Rrr
17:18 10 Jun 23
I must say I was terribly scared to come here after everything I read ! But I just arrived and everything is perfect! Spa , sauna is working fine, it’s super clean and I was welcomed like a king with the attendant downstairs. I think something been done recently to upgrade everything! I will stay backAlex Garcia
05:24 30 May 23
I most admit I had better expectations about this hotel, it’s not worth the money they are charging for the night. It’s dirty and the walls are greasy, this place it’s dusty, dirt under the bed, the curtains have stains all over, the floor is sticky and the bathroom well you get the picture. In my opinion don’t waste your money and your time.Micah Mann
05:46 15 May 23
I really wanted to like this place. I’d been planning my stay for quite awhile. I saw some negative reviews of late and decided to continue ahead. But I should have listened to those reviews.The only real positive to the place is its location. Easy to walk to lots of restaurants (especially Gino’s) and bars. The staff was nice but nothing special or excitable. The steam room didn’t work. The sauna for only one day I was there functioned. The hot tub was working but the showers at the gym/sauna area were not. The room was OK but the black paint theme is faded over time. The smell of the room and the entire place was very stale, almost like wet cardboard. I’m shocked that considering the other Axel locations around the world, and the number of negative reviews for this spot, that something hasn’t been done to make improvements in all areas. Glad to have moved to another place after only 2 days.The Lion
17:29 11 May 23
The Hotel was a challenge for me this week. Check-In is strictly from 3 pm. Do not even try to check-in at 2:30 pm … The red haired receptionist will not tolerate you arriving early and will make sure that you know that you are not welcome before 3 pm.Once you have managed the check-in problematic, you can try and find your room. The walls are very dark and covered with mirrors. Take care as you may take the incorrect turn and walk directly into a mirror. The sunlight from outside is dimmed by the dirt on all the windows. The general smell reminds me of an old sauna and steam bath that has had no regular cleaning.The room is small with plenty dirt and dust in most corners of the room. Take caution walking barefoot in your room, bacteria is everywhere. The a/c is loud and smelly.After travelling to the 6th floor to find the wellness area, you are confronted by dirty towels in an old changing room with rusted lockers that can not be closed and locked. The floors are dirty and mouldy in all corners! The sauna is small and has a similar bad smell. The „steamroom“ exists but has not been functional for around 3 years. The paint is peeling of the ceiling and walls. No fresh towels available!The service is generally poor and the only interest you will receive from the staff is your credit card or cash!This hotel is not recommended.Kiko Olaño
12:57 28 Apr 23
Stayed in one of the suites and it’s has been amazing. However, if you haven’t heard of this place before, read very carefully. It’s hetero-friendly but mostly for men 🤫 oh and beware of your valuables as one guy entered our room with a key pretending as one of the tenants but later we found out that he was actually a thief! Good thing we were in the room when he came in. I find the security issue as worrying hence the ⭐️⭐️We escalated this to reception who changed our room key card without verifying our identifies (another security issue I thought). Later on we learned that the guy has done it before multiple times and was kinda known to them as someone who causes trouble and steals from hotel occupants ☹️Dariusz Lipertowski
16:59 02 Feb 23
I honestly do not recommend!!! It's some kind of joke that this is a 4 star hotel. Mould on half the wall - I attached a photo. The room is cold because the windows are not sealed. There wasn't even a kettle in the room. The hotel should reimburse us for the accommodation! At the gym, the equipment is damaged, no handles for the gate. Its glory days are behind it and it is suitable for a general renovation. I do not recommend!Adon Gerdes
17:22 27 Jan 23
This is a great hotel for the perfect Gay experience in Berlin. Located right at the shopping area and Gay scene. Easy to go from the airport by S Bahn and U Bahn. You find many Gay pubs and clubs in the area and many restaurants and fast-food restaurants just around the corner.The rooms are a bit worn out but and in the need of a face-lift, but functional and stylish.The hotel have a nice spa with spa, gym, sauna, and relax area. I visited the several time every day at my stay. The hotel have a masseur and he gives the best massage ever.There is a lot of activity at the hotel, so you don't need to leave the hotel to have fun. Every thing you need is there, gays, men and action.I am already looking forward to my next stayBenjamin Carr
12:43 24 Jan 23
Location is fantastic.Had high hopes for the hotel but it certainly needs a fresh refurb now. Rooms were showing their age which was disappointing.Sauna and steam room was never working and staff couldn't fix it or give a timeline when it would be working again.Gym is pretty well equipped though.J Ru
19:00 21 Nov 22
Dirty and Dark. Like an ‚Hour Motel‘. The vibe of this Hotel is like a Darkroom. For those who love that vibe -perfect. But we do not feel that comfortable for vacation there. The rooms are really poor and somehow dirty. Staff is friendly.Yuting Hung
16:21 13 Nov 22
I didn’t know it was Hetero friendly hotel that was surprising to me what I’ve seen there . However , I really enjoyed the time while staying at Axel .Nice Jacuzzi on rooftop where you can see the view , Sauna and gym .The facilities in room are clean and good .You can also see the view from the room which is very nice .The housekeepers are very nice . The receptionist Mr. Tomek was very friendly and helpful .Marcus D.
04:49 16 Oct 22
Where to start. I booked this hotel for 3 nights while on vacation in Berlin. I chose Axel after wonderful experiences at their Barcelona and Miami Beach...Danny van Munster
06:26 08 Oct 22
I have stayed in Axel Hotel Barcelona and it was a wonderful hotel. How disappointed was I went I went to Axel Hotel Berlin and getting the opposite. The hotel looks cheap and is very dark. Floors, walls, ceilings all in black, mirrors, almost no light. Feels like a bunker. Do not pay extra for the superior room, as it is not like the pictures on the website. The receptionist is rude. Will never stay here again.On The Go L.
13:35 03 Oct 22
This place needs extreme updating. Black walls are not chic, and the whole vibe is a dirty 90's bathhouse. Dirty as in it needs a deep cleaning. For...Olym Li
01:46 01 Oct 22
This could be heaven or hell for some. I like the theme of “gay hotel” but it is still a hotel, at least make it clean enough for travellers to live in… quite dusty and beddings were not clean either. If you are looking for something more exciting in Berlin, this suburb definitely isn’t it either. I would give it 1 star if it doesn’t have a themepatrick h
20:20 20 Sep 22
The hotel is clean and the spa is nice. Location is central, but the hotel doesn’t feel safe.During my stay the escorts were wondering the halls making up story’s and scamming guests.Canceled my last night because I didn’t feel safe at all.Staff would come back to me via email about the cancellation but haven’t heard from them.Were very friendly at the time, but looks like it was all a show.Would not recommend staying there.ron garrett
16:15 25 Aug 22
Great staff! Welcoming! Only negative carpet needs replaced 5 years ago. Great shower water pressure! For disability chose a different room without jacuzziConny Andersson
12:46 16 Aug 22
Used to love this hotel. But I need a serious renovation to pass as more than a hostel nowadays!Spa never have any towels and the reception was sometimes unmanned!It’s more like a hook up place than a hotel!Javier Fuente Poblador
06:59 08 Aug 22
Great location, but the hotel is outdated, really dirty, not being taken care off and the service is really poor. So not recommended. Don’t waste your time and money.Samuel Bonett
08:12 04 Aug 22
Such a disappointment. Go to spa in the morning and get a fresh towel otherwise none in afternoon. Although checkout is midday cleaner was in the room at 10 whilst having breakfast. Was up all night on all three nights hearing doors slamming.Mr Cotton
11:31 28 Jul 22
I enjoyed my stay four nights not such a party hotel as you would image I stayed for CSDDominic
23:09 26 May 22
Room was dusty and not designed well. Air conditioning didn't cool the room sufficiently. People smoke inside, smells like cigarettes in certain parts of hotel, e.g. elevator and spa. Internet is incredibly slow. The worst Axel hotel I've stayed at.Michael Akerman
09:32 10 May 22
the hotel is in a good location. The rooms are not great though. The beds have spring sticking out and it messed my back up for my trip. It has its fun with a nice spa area, but the cleanliness of the rooms are poor.Luke Hedges
10:12 02 May 22
We arrived on the first day greeted by the reception staff and checked in quite quickly. Only one lift working and took a long time to arrive. Got to the room, it was a large en-suite which was lovely, and we unpacked. it was very dusty and didn’t look very clean though.Was woken up at 9.30am with the phone ringing. “Sorry we have put you into the wrong room you need to move rooms” we asked if they could give us till midday, to then be told we have to move within an hour.We used the facilities later that day the jacuzzi was green and looked like it had not been filtered very well. Steam room was not working and the sauna was cold. The loungers were extremely uncomfortable to lie on and the showers did not work only the one in the locker room.We then realised because we had rushed out of the room to change rooms we had left our speaker in the other room, there were no staff on reception to ask and had to return to the desk 3 times before someone arrived and then had to contact cleaner next day. The speaker was eventually found the next day and handed back to us and we tipped the lovely cleaner who gave it back.Overall the place has gone downhill and I have stayed at better hotels before. I probably won’t stay here againBent Sandberg
19:54 05 Apr 22
From Booking.com review after the stay:The staff at the reception, were not interested, superficial, gave no information or service. They did not bother to look up when passing the reception. The only time that was shown a bit of kindness, obviously assumed, was when we checked out after 4 days.The decor of the room seemed somewhat worn, the TV was damaged, the water ran out everywhere from the bathing area.Something "triggered" allergy, probably dust allergy, because we did constantly sneeze in the room (not outside the hotel). It was fun in the beginning, but not after 4 days ...The beds were rock hard and you could feel the individual springs.The sauna worked 1st day.I have been to 'Axel' and 'Two' in Barcelona, so had been looking forward to 'Axel' in Berlin. I'll not come here again.(Original written in Danish)Peter Pollywalk
22:41 22 Mar 22
The location is great and the price is okay. The rooms are spacious, however in need of some refurbishment. The place is great if you are up for fun. The pretty boys at the reception try to be helpful and friendly.Sergey Eisenberg
00:01 07 Mar 22
It was worst experience in my life! Never again. Find for you better place.Ilario Bonacina
14:42 28 Feb 22
This hotel doesn’t meet the very basic standards of a hotel this class should have. The bed was *dirty* and the door was not closing properly. Some of the staff of the hotel was very rude. Don’t waste your money here.Bo Frederiksen
08:22 04 Feb 22
Very attractive area in Schöneberg close to bars, shopping and public transportation. I was invited by mail to check in online prior to my arrival, but it wasn’t possible during technical difficulties. I tried to write the hotel several times but I never got any answer. I arrived at 19 in the evening and the hotel was so dark and low lit I had to turn on my flashlight on my phone just to find a switch. The room smelled funny when I arrived but today the smell is gone. The room is okay considdering the price, but I wouldn’t call it a “superior suite”. The breakfast was a disaster. I only ate the eggs. Go to McDonald’s and have your breakfast there instead. The information upon arrival was not very informative but I found answers to my questions on google. There where no bathrope or slippers in my room but was available in reception. I had to pick it up myself though.Rinat Shaikhutdinov
05:35 25 Jan 22
The check-in to the room began with the fact that the room was dirty. The room was cold, although the temperature on the sensor was the maximum. Breakfast is an omelette, yogurt and 3 spoons of muesli and cereal, three breads and juice. The Turkish sauna in the spa has been broken for months now. Using the elevator is accompanied by strange grinding noises.You can really get scared. I don't know why this hotel has 4 stars. Even two stars would be too much. And in the end, the cherry on the cake was when I left.My credit card was charged ten euros, the hotel replied that I took nuts from the mini bar. I didn't take them because I'm allergic to nuts. Thank you hotel, I won't be coming back for sure.Rinat Shaikhutdinov
06:03 16 Jan 22
The check-in to the room began with the fact that the room was dirty. The room was cold, although the temperature on the sensor was the maximum. Breakfast is an omelette, yogurt and 3 spoons of muesli and cereal, three breads and juice. The Turkish sauna in the spa has been broken for months now. Using the elevator is accompanied by strange grinding noises.You can really get scared. I don't know why this hotel has 4 stars. Even two stars would be too much. And in the end, the cherry on the cake was when I left.My credit card was charged ten euros, the hotel replied that I took nuts from the mini bar. I didn't take them because I'm allergic to nuts. Thank you hotel, I won't be coming back for sure.Rene Ochoa
18:49 17 Dec 21
I didn't stay at the hotel but I had a booking for 2 weeks just when. Next time covid started so flights were canceled so this hotel very responsible returned my deposit in not time and the manager kept me updated about the situation of my booking.. next time in Berlin for sure ill stay hereDeclan Boyle
02:53 05 Dec 21
Terrible hotel, absolutely filthy and smells disgusting. Staff are terrible, hot water not working for 2 days and they did not want to give me fresh towels and shower gel after 2 days. Plus there is no bar area, it’s a basic basic hotel. Much better to find in this price range.Robert Apgar-Taylor
14:11 26 Nov 21
We would have loved to stay at this hotel, but just before our trip, the US State Department restricted travel to Germany. Every hotel refunded our money excpet for the Axel Hotel Berlin. So we are stuck paying for 3 nights in Berlin when we are kept from coming due to German Covid numbers. We will return to Berlin in the spring. I travel twice a year for business. I now know NEVER to book at the Axel Hotel Berlin again.Randy Valbuena
11:23 25 Nov 21
I stayed here for a whole week in November and the bad reviews do not reflect my experience. I actually thought this hotel was great!! My room was clean, had all the necessary amenities and staff were some of the friendliest I’ve encounter in a hotel.On top of that you have an awesome top-floor spa with a jacuzzi opened even during winter where you get to meet so many other guys staying at the hotel. The location also is unbeatable.Never at anytime there was noise blasting like some people said. My room was so quiet and slept really well all throughout my stay. Definitely will be back!Jerzy Snakowski
13:12 23 Nov 21
Twenty years ago, maybe it was a fun place. now - stuffy, stinks, nothing works in the spa, including the sauna, no bathrobes. there is no need for a lifting but a large investment.El Brayan Mero
08:15 18 Oct 21
Had a nice time here. Front desk guys were super sweet. Suite was dark (but isn’t that the point?). Guys in jacuzzi were naughty. Location is great.Jose Barrientos
23:34 03 Aug 21
What a fun hotel! I spent a few nights in Axel during the Berlinale last year “before” the pandemic. If you are looking to spend some time in a cheeky place but also with qualitative instalations then this is your place.Also, I absolutely loved the receptionists. I’ll definitely come back whenever I can 🙃Jack Elliott
09:55 03 Jul 21
One of the most famous gay hotels in Berlin. Unfortunately they were closed during the corona pandemic but now they are welcoming all visitors. I visited the hotel a few times and they always seem to be clean.CR Frig
03:16 18 Apr 21
Stayed here many times since it opened in 2009. Great location. Front desk every time I come is usually females are not friendly. Room seem to be getting darker. I feel like there’s no light in the room anymore. The restaurant used to be hamburger Mary’s which was great for a gay establishment and then Juniper. Now they’ve rented it to Georgian, anti-gay. Who at axle hotel made that decision? What college or business class did you take to make that decision? Going to that restaurant is uncomfortable. Great location, odd decisions by managementCFB International
01:07 19 Sep 20
Super friendly check-in staff. Unlike recent complainers I've noticed a definite upgrade to the rooms - were smt. iffy in the past but clean and nicely renovated! GREAT location. Only real negative the breakfast - confused staff overwhelmed by corona-switch from buffet to individual service.UPDATE: was not happy with my room; as I am staying for a week, got an upgrade without drama or excess charges. Hearty rec!Jonathan C.
13:37 31 Jul 20
We stayed from March 13th Friday to the morning of March 16th Sunday because of the coronavirus. We were supposed to stay until March 22nd. I actually would...Raymond G.
11:48 02 Aug 19
I should have read the reviews about this hotel before I booked.... because there is absolutely no air-conditioning in the hotel. It was a hot couple of...Philip T.
17:42 29 Jul 19
Hot! Rude! Theft Ridden! Run Down!The Bad (click to read much more)1. The air conditioning doesn't work at all.2. The breakfast the claim to have is...Hafiz S.
23:00 21 Feb 19
This place was definitely surprising when I arrived, as a straight guy. It's kind of a place where gay couples go I'd say? The other guests certainly got...
Axel Hotel Berlin reviews from Google Maps, Yelp and WhereIsGay
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