Axel TWO Berlin
The new and most heterofriendly, urban and trendy meeting point in the cityAverage Reviews
About
Nestled in the vibrant heart of Berlin's gay district, Two Axel Hotel Berlin stands as a beacon of inclusivity and luxury for the LGBTQ+ community and their allies. Since its opening in January 2017, this adult-only establishment has quickly become a must-stay destination for travelers seeking a blend of comfort, style, and warm, welcoming atmosphere.
Sporting a stellar rating for overall satisfaction, guests have consistently lauded the hotel's exceptional staff, top-notch facilities, pristine cleanliness, and supreme comfort. The attention to detail in each room—ranging from natural daylight to soundproofing, anti-fogging mirrors, and a built-in radio—ensures a personalized stay, allowing guests to adjust the heating, air conditioning, and lighting to their exact preferences. Moreover, the highly rated comfy beds promise a restful night's sleep, a feature especially appreciated by couples who've highlighted the hotel's location and comfort as perfect for a romantic getaway .
Two Axel Hotel Berlin is celebrated not only for its amenities but also for its prime location. A stone's throw from the iconic Kurfürstendamm shopping street, the hotel is surrounded by an array of leisure, gastronomic, and shopping highlights. Accessibility is a breeze with Güntzelstrasse and Berliner Straße Underground Stations nearby, making the city's main attractions easily reachable within minutes .
The hotel's commitment to creating a free and tolerant society where diversity and respect are paramount is evident in its ethos. As part of the Axel Hotels chain, known for focusing on the LGBTIQ+ community, Two Axel Hotel Berlin embodies a space where every guest is welcome, without prejudice to their gender identity and expression.
Sporting a stellar rating for overall satisfaction, guests have consistently lauded the hotel's exceptional staff, top-notch facilities, pristine cleanliness, and supreme comfort. The attention to detail in each room—ranging from natural daylight to soundproofing, anti-fogging mirrors, and a built-in radio—ensures a personalized stay, allowing guests to adjust the heating, air conditioning, and lighting to their exact preferences. Moreover, the highly rated comfy beds promise a restful night's sleep, a feature especially appreciated by couples who've highlighted the hotel's location and comfort as perfect for a romantic getaway .
Two Axel Hotel Berlin is celebrated not only for its amenities but also for its prime location. A stone's throw from the iconic Kurfürstendamm shopping street, the hotel is surrounded by an array of leisure, gastronomic, and shopping highlights. Accessibility is a breeze with Güntzelstrasse and Berliner Straße Underground Stations nearby, making the city's main attractions easily reachable within minutes .
The hotel's commitment to creating a free and tolerant society where diversity and respect are paramount is evident in its ethos. As part of the Axel Hotels chain, known for focusing on the LGBTIQ+ community, Two Axel Hotel Berlin embodies a space where every guest is welcome, without prejudice to their gender identity and expression.
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Reviews
Based on 1198 reviews
Elizabeth Cloude
23:27 20 Nov 24
The single rooms are quite small but they’re nice and the bed is very comfortable. My only complaint is that you can hear everything in the hallway (doors slamming, people talking that can go late into the night). Also I can hear everything from the neighbors above me to the neighbors beside me — when they shower, open drawers, flush the toilet. It’s a bit irritating when trying to sleep.Andrew Woodward
21:59 27 Oct 24
I stayed at this lovely hotel for 4 nights recently and was very impressed with both the standard of the accommodation and the friendliness of the staff. Room 214 was spacious enough for this sole traveller; a very comfy bed, a hotel TV that actually worked (!) and a good bathroom. The breakfast room is on the top (7th floor) so you have good views across the (rain swept!) city. The breakfast selection is great, from Continental to cooked. There is a Ubahn station just a few hundred metres away on the number 9 line. Kurfurstendamm is a 15 or so walk away.Highly recommended.Andy Packer
12:14 24 Oct 24
The phrase couldn't swing a cat has never been more apt, the rooms are the tiniest rooms I have ever stayed in at a 4 star city hotel they would be fine as a single traveller but if your in them as a couple it's crampedNo drink making facilities, no ironsRooms were cleaned each day which was a plus but also a negative when you come to leaveSo you have to pay a security deposit of 150 euros when you arrive apparently in case you smoke in the roomOn leaving we were told we had used the mini bar as they had noticed during cleaning each dayWhich was completely false they couldn't tell us what we had drunk but we had definitely used itI wonder how many people have been overcharged I bet lotsShe then said she wouldn't refund deposit until housekeeping had checked the room laterOhh yeah that housekeeping that said we had used the mini bar yeah I'll leave Berlin without my refundDefinitely only 4 star due to having a gym and a poolSo I'll be clear there's lots of hotels in Berlin I'd probably find anotherUska Sims
20:33 21 Oct 24
We recently stayed at this hotel and had a fantastic experience. The ambient was excellent, and the overall atmosphere was calm and inviting. The hotel's attention to detail and warm ambiance made it a truly relaxing escape. Despite the smaller room size, the comfort and cleanliness exceeded expectations. The combination of excellent service, a peaceful environment, and delicious breakfast with a scenic view made our stay unforgettable. The variety and quality of the food were top-notch. The staff were exceptionally polite and helpful throughout our stay. A special mention goes to Aianne, the receptionist, who went above and beyond to assist with any questions or requests. Lovely girl indeed. Also, the girl from Iran working in the restaurant was kind and attentive, making breakfast an even better experience. The hotel's spa and wellness facilities added an extra layer of relaxation to our stay, offering a perfect place to unwind. Additionally, the amazing scent throughout the hotel created a refreshing and calming atmosphere, enhancing the overall experience. Every detail, from the ambiance to the amenities, was thoughtfully curated to ensure a peaceful and rejuvenating stay. Overall, a wonderful stay with great service, and we would highly recommend this hotel!Laurent Wadoux
14:20 19 Sep 24
Second time going there! I love it. Adults only means what it means, so be prepared to enjoy. The staff is incredibly nice and the facilities are clean ! I recommend.Chantal F
06:54 12 Sep 24
I stayed beginning of September. I had a junior suite which was a nice size to accommodate my large suitcases. The decor is pleasant and the bed and shower was good.Two things that need attention / improvement.They provided me with coffee cups, packet coffee and tea, milk, sugar etc but no kettle to boil water and make the coffee/tea. I requested but did not get one and had to go up to the restaurant to make my own tea and had to argue with the staff as to why I didnt need to pay for this.Berlin had a very hot summer this year. I stayed in Berlin many times in the past 3 months and the Axel hotel was my last stay and my first time to stay there. It was hot, my room like a sauna, even if I opened the windows (which was right on the street so pretty loud). I asked for a fan which helped a little but not much as it was really hot. They have a fancy aircon display but sadly it doesnt work. I read in many reviews that people complained about the aircon but it seems its something they cannot fix. Rather not have it than have one that doesnt work! and do something about it! Its getting hotter due to earth warming so aircon will be more needed.Eleni Vogiatzi
15:54 11 Sep 24
I recently stayed at Axel TWO in Berlin and was thoroughly impressed. The hotel was impeccably clean, from the lobby to my spacious and comfortable room. The staff was incredibly friendly and helpful, always going above and beyond to ensure a pleasant stay.The reception staff was particularly welcoming and knowledgeable about the city. They provided excellent recommendations for local attractions and restaurants. The rooms were well-appointed and offered everything I needed for a comfortable stay.I would highly recommend it to anyone visiting Berlin. It's a fantastic choice for both business and leisure travelers.Alican Guran
08:31 26 Aug 24
Terrible experience. Smallest rooms I’ve ever seen in a 4 star hotel. Out of the 5 days I stayed I only managed to get my room cleaned once even though I left the sign on my door every day. I had to find the cleaner specifically to ask for the cleaning. The AC is centrally controlled, and it did no cooling whatsoever. Woke up sweating in the middle of every night. Very uncomfortable rooms overall with no chair/sofa/smart TV etc. I asked for a fork from the reception on two days, and although the hotel has a restaurant, they weren’t able to give me one so that I could eat my take away. Really poor facilities.Greg Franz
11:59 05 Aug 24
We enjoyed 3 nights. The hotel was clean, staff were friendly and the facilities good.But… we paid for a king bed but were given a room that had two singles pushed together - making it quite uncomfortable in the gap if you like to snuggle up with your partner.The AC didn’t work very well.The hotel is a little far out from the more bustling streets of cafes and bars. Some may like this (and I typically enjoy it a little more quiet) but it was just a little far for us.If their rooftop restaurant/ bar had been open this might’ve changed our review. But despite the posted hours and the hotel reception saying it was open, it was closed up on 2 evenings that we tried to get in at around 7/8pm.Overall a good stay, but I would look for somewhere else on a return visit.Nikö
05:07 05 Aug 24
This place was alright. The sauna is really pretty cool- very convenient to check out some of the other guests and maybe have a little fun. I'm glad I sprung for the junior suite because I seen one of the regular rooms which was like a windowless closet with barely enough room for the double bed. Okay here is the problem I had- 👏YOU👏 CAN👏 NOT👏 MAKE👏 ONE 👏DOUBLE👏 BED 👏BY 👏PUSHING 👏TWO👏 SINGLE👏 BEDS 👏TOGETHER 👏 I wanted a room with a double bed and this room had literally two beds pushed up together have u ever had a bed that keeps splitting in two down the middle? Ridiculous guys get it togetherChris Dolby
10:59 27 Jul 24
Amazing stay, watch out for the deposit.The positives of this hotel: This hotel is clean, full of useful facilities and has really friendly staff who were always there to help and made sure we were comfortbale. The hotel was easy to find and with the help of the amazing public transport, we could get around the city, with ease. We would definitely stay here again. The entire stay, the hotel remained clean and fresh, high tech rooms, amazing shower and it was so lovely to be able to open the huge windows for lots of fresh air. The beds were super comfortable. The rooms were spacious and had a nice mini bar.Two things that could be improved on that would have made our stay a 5*: that the AC is in our room as well as our friends' room, barely worked. Granted, we visited when it was 30°+. However, if there is going to be air con, it would be great if it worked properly.The deposit of €130 really caught us out. I'm sure it's written somewhere that it needs to be paid, but myself, my partner, friends and a lot of other guests checking in were all surprised by this. The hotel assured us that our refund would be issued if no issues were found or any problems after our stay. However, the transaction was pending for an entire week agter our stay. We did contact the hotel to ask when they would take the pending transaction first(which is controlled by the company) in order to then issue the refund. They replied super fast with the receipts of this, which was great. However, more transparency of this deposit would have made this part a lot less stressful.Kate Voiced
01:12 17 Jun 24
Highly recommend! I stayed from June 15th-16th 2024, All front desk staff I encountered were so kind and amazing, English was what was mainly spoken (I attempted to speak some broken German) The night front desk lady ( name started with a “V”) was kind and informative and insightful. The city view with the balcony suite was great on the 6th floor . Very clean and modern. Robes and slippers in the room were also comforting. Quiet enough to get some rest, but close enough to anything it’s a walk or U-Bahn ride to where you need to go. The fact that this hotel has 24 hour staff was great when my flight arrived late and I didn’t check in until midnight. €10 an hour for up to two hours to late checkout (max 2pm/1400). However I was able to store my bag for the day, which was helpful.Side note- In case you didn’t know, EVERYTHING SHOPPING related is closed in Germany every Sunday, if you need to go a drug store or grab some groceries, going to the nearby zoo hbf station will have a DM Markt (drugstore) and a grocery / liquor open Sundays for a limited time. On Sundays most restaurants, cafes will be open across the city. Very minimal late night food in the area.Ricardo Munsel
14:25 27 May 24
We had a wonderful stay at TWO Hotel Berlin by Axel. The rooms were clean and good, the service at the reception and in the restaurant was excellent.We were happy it was an adult only hotel with nice jacuzzi and sauna spaces. They do understand the meaning of service and client friendliness.We made the booking through Booking dot com and received a good price. When we return to Berlin, we will definitely consider staying at this hotel again.Ari M
08:03 17 May 24
Room was small but nice. Shower didn't close right and water got all over the room. Management aparantly were aware of this issue, and I guess it isn't a big enough issue for them to do anything about it.A little out of the main center (not too far), but I guess that was my bad for not checking that in advance.Katie Ramshaw
20:53 23 Apr 24
This stay at the two hotel by axel has been more than astounding! There was problems checking in and the staff sorted it right away and offered us the spa to relax in so they could sort the problem for our room! The place is so clean and very modern, towels, shower products and glasses are fresh everyday and none of our stuff is disturbed in the process. There is a free safe, fridge and everything you need! There is even a radio in the mirror which is such a great bonus. Bathrobes & slippers are given on request at the desk (bare in mind this is just a basic room so I can’t imagine how amazing the more premium rooms are) it is in a peak location not far from the airport or busy locations! There is easy access to the underground and places within walking distance! We never pre booked for the two skybar but decided to go up for the evening and try the food and drinks, we are absolutely in awe of how amazing the staff are! The cocktails are made beautifully and taste amazing, really really good quality and the food is exquisite, never had food as well prepared and plated! Everything is made fresh and you can tell! We had the salmon & broccoli soup and finished with a crème brûlée in which we were given a complimentary tiramisu which was amazing. The service was fast and efficient and we can’t get over how lovely the cook and bar staff are even with a slight language barrier. John (copito) who was on bar was the most loveliest man we have ever met!! We are now looking to book again for next year just because of how amazing of an experience we have had and I don’t get how it is an amazing price. I was not expecting it to be this fancy and have this good of service for the price we paid. We are 10000% coming back we don’t want to leave!!Sara A
19:41 16 Apr 24
I really enjoyed my stay at the hotel. The main positive aspect was the good behaviour of the staff and especially the receptionists Alicia and Nereido (unfortunately I may mispronounce her name) who did the check-in and check-out. They were very friendly, polite and helpful. Furthermore, we were upgraded to a better room for free, which was a great deal.Moreover, the price was totally affordable concerning the quality. In addition to the tidy room, we used the sauna and jacuzzi, which were both clean, cozy, and free. There is a train station only 2 minutes away, and it is at the most a 30-minute ride to the downtown area.The only problem was that I could not find any big supermarket nearby but there is a bakery right next to the hotel, which serves delicious coffee, croissant and other breakfast items If you do not want to use the hotel breakfast.All and all, we had a memorable stay at the hotel and I definitely suggest it.Shaun Taylor
10:23 16 Apr 24
Nereida, Bob, Jorge and team were amazing.So helpful, nothing was too much trouble.We were upgraded to a junior suite and we had our own balcony.The breakfast was great and the service and welcome was amazing. 1 man doing breakfast and one chef and the food was hot and plenty availability.I know we had a few minor issues, but resolved asap.We asked for extra shower creams and sugars, all brought to our room.Nereida helped us set up the he smart TV, so able to watch our Netflix.Location great and 15 mins walk to main area.Overall a great visitThanks allShaun and TomChaz Antonelli
10:36 02 Apr 24
Extremely overpriced for what you get.For a "hetero friendly" hotel, it's way too hetero friendly. This is supposed to be a gay men's hotel, but we saw straight couples wearing suits in the sauna who were shocked that they were naked gay men there.Also, upon registration, we witnessed someone checking out what appeared to be a minor female (possibly their daughter)? In any case, we were assured that all Axel properties are for adults only. This is a concerning factor.I really enjoyed the concept of having a hotel that was designed and operated for ADULT GAY MEN, and even though it was much more expensive than other nearby hotels. Moreover, most of the rooms are very small and tired (our room had significant water damage to both the furniture and the flooring).As a non-smoker, I was thoroughly disappointed with the stench of cigarette tobacco smoke in our room coming from either directly under us at the entrance to THE hotel or from other people's rooms It was so strong. It smelled as if there was a smoker in our room..Due to the sheer number of heterosexual couples I saw, I probably won't be back again to any of the properties. There are other alternatives that are for gay men only.Before you think I'm "Karrening", I've stayed at Axel & Axel 2 in Berlin, Axle 2 in Barcelona and Axel in Maspalomas -- so I have checked out several of their properties and have had similar experiences in each.I think the reason why we're seeing more and more straight couples is because I've noticed they're now making reservations on Orbit, booking.com, and Expedia. Mostly bargain travellers. Get rooms there and just buy whatever is cheapest. Not looking at the description of the property.I must admit it was with a bit of glee when about 6 men came out of the steam room naked and a female and her boyfriend in the hot tub screamed in shock- they should have read what the hotel was all about.Paul Entwistle
12:40 19 Mar 24
Check your credit card bill!The bad - Unfortunately what would have been a five star review, reduced to a four star review. The day after checkout there was a 7€ charge from the hotel on our credit card statement. No indication of what it was. Turned out to be a bottle of wine from the minibar that we hadn't consumed, no receipt or bill for this at checkout or in a follow-up email, just straight off the card. It's a small amount and was reversed by the hotel on contact with an apology and commentary that you authorise extra charges to your card at check-in and mistakes happen.The good - great location next to bars, restaurants, a corner store (so you can avoid the minibar!) and two metro lines.Reception staff friendly, room cleaned everyday to a high standard and all the little extras in the room replenished.Room very modern with a lovely bathroom, we had a room facing the road and had no issues with noise.Great jacuzzi and spa area. Didn't try the breakfast as we where out late enjoying the Berlin nightlife!Christina Igboanugo
18:44 09 Mar 24
The hotel was great! We made a small mistake when making the booking, but support was immediately offered to clarify things, the boy at the secretary's office was very friendly and accommodating, the rooms were clean and pleasant to stay in, thank you Axel! We'd love to come back 🙂atef Kono
19:29 27 Feb 24
The hotel is calm, clean, the Junior suite is spacious and the balcony is wonderful, but I was hoping for a man in reception, despite the professionalism of the two ladies Elissa and the other, but I would have preferred to deal with a man, being a gay and an individual traveller. I wished that there were some other services inside the hotel or through it, especially for travellers from outside the European Union, such as the presence of a club or a store, or even providing concierge support.Liam Hackett
11:46 24 Jan 24
By far the best part of this hotel was the staff. Every staff member we interacted with was friendly and helpful despite my very limited German! Big thank you to Jorge and Bob who were very supportive at all times.The bed was super comfortable, I fell asleep very quickly after a long day of travel. The only downfall of the room was the shower door did not seal correctly and we had to put additional towels on the floor to stop the water spreading. However the bathroom floor was heated which was a lovely surprise.The sauna etc was lovely although the hot tub only had 2 works jets and wasn't hot enough.If I was coming back to Berlin I would stay once again, the location was great as I don't like to stay too close to the heart of the city and it only takes 15 minutes on the underground which is basically on the front door step of the hotel.Jason Downey
21:26 23 Jan 24
Overall, it is a very comfortable hotel with plenty of space and comfort. Indoor spa area is nice with a decent workout room. Breakfast available everyday in the mornings although you will have to wake up fairly early to get it.Unfortunately this nice hotel tends to draw the attention of people that can make your stay here not as pleasant as it could be. This hotel is non smoking hotel, and unfortunately for you, if someone decides to smoke in the room, you will be alerted with a loud alarm throughout the hotel telling you to exit the building and wait outside where police and firefighters will enter the building and do a sweep. This process can take anywhere from 10 to 25 minutes and can happen at any hour of the day or night. This has happened to me twice during my stay, and was pretty irritating when you are trying to sleep or just ordered food to eat.Blanka Hladikova
16:49 27 Dec 23
I stayed there for a night and it was great. The location is near U-station.The room was large and confortable, the beds great. We could play music in the bathroom from the "mirror" radio. We made tea and coffee.The staff was very nice and helpful. I would like to return.grace kamau
13:43 24 Dec 23
Great place to be and also some great assistance we had from Alicia,thank you my dear😘😘.Its a 5star rating for me. I really enjoyed the sauna 😍 😍it was amazing. The room i had a nice view and very cozy. I will definitely go back there againMark S.
04:17 16 Jan 23
We stayed in this hotel 4 years ago and thought our stay this year would be good again. Boy were we wrong!The beds were extremely hard and uncomfortable,...Sandra T.
06:25 26 Jul 17
Very fresh, very modern. The rooms are a bit too small, but they are very nice and have everything you need, including a filled minibar. Too bad we just...
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