Casa Cupula Boutique LGBT Hotel
Puerto Vallarta's Best Gay HotelAverage Reviews
About
Tucked away in Puerto Vallarta's Amapas neighborhood, Casa Cupula is a boutique hotel that has been welcoming LGBTQ+ travelers since 2002. With 19 individually decorated rooms and suites, the hotel offers a blend of comfort and style, many featuring private balconies with views of Banderas Bay and the Sierra Madre mountains.
Guests can enjoy the on-site Taste Restaurant, which serves Mexican-style dishes and American cuisine, with views of the tropical forest and the sea.
The hotel's location provides easy access to the vibrant Zona Romantica, known for its lively expat and LGBT bars, plus restaurants serving global fare.
Casa Cupula is also a short walk or complimentary ride from the restaurants, bars, and gay beach Vallarta is known for.
The hotel is pet-friendly, welcoming all members of the family, including pets.
Casa Cupula's commitment to the LGBTQ+ community extends beyond hospitality. The hotel is a major supporter of SETAC, leading the city's HIV/AIDS treatment and prevention efforts, and has been involved in various local charities and community initiatives.
Guests can enjoy the on-site Taste Restaurant, which serves Mexican-style dishes and American cuisine, with views of the tropical forest and the sea.
The hotel's location provides easy access to the vibrant Zona Romantica, known for its lively expat and LGBT bars, plus restaurants serving global fare.
Casa Cupula is also a short walk or complimentary ride from the restaurants, bars, and gay beach Vallarta is known for.
The hotel is pet-friendly, welcoming all members of the family, including pets.
Casa Cupula's commitment to the LGBTQ+ community extends beyond hospitality. The hotel is a major supporter of SETAC, leading the city's HIV/AIDS treatment and prevention efforts, and has been involved in various local charities and community initiatives.
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Reviews
Based on 398 reviews
Food Critic & More
20:39 02 Mar 25
After Dark is a current promotion that there currently running that includes a 4 course meal.You don’t need to be a guest staying there. We did not stay here but gave a 5 star for room so it doesn’t hurt their rating.The dinner experience was the best we’ve had during our 2 month vacation. The setting & ambiance was beautiful & romantic for my wife & I.They feature live music during these events and we got do enjoy Diego & Jared.The whole experience was so wonderful and the host Brian made sure every table was satisfied.Highly recommend.Kemar Palmer
23:27 17 Feb 25
** edit in response to owner’s retort**: I didn’t realize that I was obligated to immediately place a review upon leaving the hotel. I make a review when I feel like it and not on your terms.I have photos of the water and receipts and can post in my next edit. I was not going to pack up and change the room for the last night after slipping and sliding for 4 nights. Even people that came to the resort for the weekend events commented on the price. You’re correct in that the prices are relative. Everything in life is relative that’s not absolute. Your prices are at the higher end of the spectrum. That much is beyond dispute.I hope folks can see how combative and how there is a lack of accountability with how you decide to come comment and be defensive of indefensible service. Everyone that I know that is planing to go to PV, I make it known they should avoid that resort and post on all my socials. I returned home to seek the medical attention I needed. Why would I let your inattentive and apathetic staff know what has occurred? I’m not changing my review. It’s factual. It’s my experience and you are not going to bully me to sugar coat my experience.Went with my partner. First of all they will be super nice to you over the emails but ignore you when you get there.The hotel food and drinks are super expensive and do not open a tab as they charge other people’s drinks to your tab.Our room had water coming from the air conditioner and they gave us a room beneath the pool bar where we could hear chairs dragging all the time.I did not find the staff friendly at all. Wouldn’t go back and don’t recommend going.Also had a burger that was undercook that landed me in the hospital.Jamie Rady
22:24 18 Jan 25
My husband and I reserved a stay beginning on Monday and checking out on Saturday. Upon arrival everything seemed ok, the service was friendly. We had lunch in the restaurant while waiting for our room and it was quite good- the views were likewise good. The stay changed for us upon arrival in room. While spacious and had a few nice touches like monogrammed towels, the lounge chairs were almost unusable because the strings had stretched and it meant sitting on a hard bar. We attempted to shower before going out for the evening and had no hot water. We alerted the desk and just dealt with it for then. It was 7:30 pm and we decided to visit the bar and pool area for a drink. No one was there and the bar was closed. We were informed this is typical- this was a huge disappointment. Upon getting into the bed in our room that evening, it became immediately apparent that there was a large area in the middle of the bed that was sunken in. My husband and I both kept rolling towards it and found ourselves trying to put towels and other things in the middle to make it more comfortable. We were unsuccessful and woke up very tired after getting almost no sleep and both of our backs hurt badly. We then found that there was still no water at the hotel. We asked again and were told they knew, but didn't have a repair eta. At this point after no sleep and no showers again, we decided this was not what was advertised, booked a different 4 star hotel and asked if we could depart and not stay. We were informed that the reservation was booked non-refundable and even though the bed was horrible and there was no hot water, there was "nothing" they could do in terms of compensation or a refund. Basically they had our money and there was nothing they cared to do for providing an inferior experience at a place rated as 4 star. Needless to say we just kept the room since no money would be returned and still left and paid for a different hotel elsewhere. We returned to the pool area a few times and it was always quiet no matter what time of day. The only exception was during the parties on the weekend, but that wasn't what the pictures try to convey. The hotel shouldn't have 4 stars and the service and quality of the rooms should be better. We will not return and are surprised the other reviews are as kind as they are. Be careful- this place isn't what it seems.Duane LaKose
00:21 14 Jan 25
First time here and we did choose the right place. Rooms are clean, staff is the best. Wonderful conversations with them and they help you out on places to eat, drink and tour. Very knowledgeable crew. We have had some laughs with them, just down to earth friendly. Massage on day one was excellent and the breakfast this morning was amazing. Everything has been to our expectations and that is hard to do for me.D Wilson
12:30 26 Dec 24
Nice place to stay, very cheerful and friendly staff. Be aware…rooms by the pool club are very noisy during the day due to loud music and parties at the pool. However, all festivities end by 8p and it’s very quiet. My only concern is that it’s a bit remote from everything. I always walk everywhere so it wasn’t a big deal for me, but you should know that the beach and bars are not close.Chris Whalen
11:35 18 Oct 24
Had the full experience from Casa Cupula, and I can't wait to come back.Rooms - Very clean, well stocked and the best hotel bed I've ever slept in. Beautiful views of the city all around the resort and from my balcony.Service - Amazing staff! Felix and everyone really went out of their way to make you feel welcomed. Had the private dinner for 2 "Under the stars" and it was a very nice special occasion. The entertainers had the bilingual mix just perfect.Food - No complaints at all, chefs did amazing job. The brunch show and buffet on Sunday is well worth the price.Pool - This was the best part. On the weekend they have their Pool Club parties and it was so much fun. They also have 2 smaller pools if you're looking for something more quiet like me and my partner wanted. The main pool on the weekdays was more subtle, but they sure know how to make great drinks.Gym - Well stocked gym, & wet sauna. Had the couple's message as well while here and the guys did a very good job especially after we had hiked the day before. The dry sauna was under maintenance while we were there, but will look real nice once it's done.Location - About a 15 minute steep walk to the heart of Zona Romantica. There is an Oxxo convenience store open 24h and a pharmacy right at the bottom of the street. If you don't want to do the steep walk/stair climb coming back to the resort, a taxi or Uber is really cheap around PVR but honestly it's not that bad if you can handle the physical aspect.The negatives - It's really nit picky stuff, and I believe just isolated to a couple small problems I had in my room.I'm rebooking to come back next year.Steve Trigilio
21:58 09 Oct 24
We can't wait to go back! Loved thr staff, the views, the naked parties, and the spa services. We also had the romantic private dinner which was truly memorable!
Casa Cupula Boutique LGBT Hotel Puerto Vallarta reviews from Google, Yelp and WhereIsGay
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