Fetch
Gay London's Award Winning SuperstoreAverage Reviews
About
Gay London's Award Winning Superstore!
Located in the heart of Clapham, FETCH is the destination for all your fashion, fetish & fun.
If Clapham is not local to you, no problem. Visit us at www.fetchshop.co.uk We ship all over the world!
Located in the heart of Clapham, FETCH is the destination for all your fashion, fetish & fun.
If Clapham is not local to you, no problem. Visit us at www.fetchshop.co.uk We ship all over the world!
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Reviews
Based on 36 reviews
Isaiah Fapuro
22:37 31 Jul 23
Never experienced such awful customer experience at what’s meant to be a straight forward pick up. I walked in with a friend to pick up an order durning the weekend and approached the till, which had two staff members there.I let one of them know I had an order to pick up and he immediately shouted back at me ‘IF YOU DON’T HAVE A CONFIRMATION ORDER I CAN’T HELP YOU’. I was stunned. He then went on for what seemed like an age about how stressful his job was and how many orders he received the previous evening, cutting me off multiple times before I eventually advised that I do have a confirmation number (otherwise, I wouldn’t be there). I got my order and left ASAP.It’s clear this person was on some kind of substance due to the way he was acting: impulsive, rude, tweaking and irrational. I was planning to have a look around and buy more items but I’m going to stick to prowler for the foreseeable.Fernando Nascimento
19:24 05 May 23
Customer service is sad. I work in the services industry facing the public and I am always understanding with people who work in the same business I do.Nevertheless I must say that asking a question is a sentence for you to be judged, made fun off because of your accent, being rushed out like you’re an inconvenience.The gentleman I spoke to made all efforts to make me feel small by using his English as a weapon. Speaking extremely fast and putting bad faces or showing despise shamelessly. I crossed london specifically to buy some items for a party for me and for some friends. Clothing, lubes poppers etc. All started when I dared to ask his majesty about the poppers and the condescending started. I apologised for not being able to understand him fully hoping he would speak a bit slower and I felt like he was going to escalate to a worst stage when he said aggressively and I quote. Well I can’t understand you either.I felt disregarded and humiliated. If you are in a shop where you supposed to shop for unconventional items and paying prices that are not cheap we expect a minimum standard of customer service. I visited the shop on the Friday 5th of may near the closing time. Understandable that people want to go home but if the shop is open till 8 and a customer walks in on time it is the duty of the business at least not to act in such a shameful manner. Is your shop closing soon? Well, inform your client politely. I’m taking my pounds else where. There are plenty of optionsMatt Daniels
09:08 31 Oct 22
I love writing these kind of reviews!I ordered some room aromas online, collection. I then realised that I would not be able to make it ( I live in North London, so 40 mins away from the shop). I called and asked if I could change the delivery method ( they offer 3h same day delivery within the M25, London) but the cost was to high so I decided to reschedule my appointment and went to the store to collect my room aromas. I tried 2 out of the 3 I purchased and they are really strong!! amazing! This was my first time at the store and they seemed to have a LOT of stuff, I will definitely pop back in to have a proper look ( first adult store I have ever visited too and it was a great experience)! thank you for the amazing service!!Marcela Eugenio
16:09 05 Sep 22
FETCH offers an amazing range of products, of which encompass many different sexualities and identities. Absolutely love this placeNikolai Almeida
14:33 18 Aug 22
I was specifically looking for swimwear when I visited the website, and was surprised by the number of brands and styles available. After several hours of googling, they turned out to have the widest range in the UK! They have an equally great selection of underwear too, so I'll keep them in mind when I next need.Delivery was superfast and the items were very well packaged. I also have to mention the great customer service I received, both in person at the store and online.If I could give more stars I would!Barrie Preston
21:06 26 May 22
Bought Three items recently one was out of stock but they had it in another colour phoned to see if it would be OK which it was. Good service and delivery. I will definitely be backPedro Freitas
02:45 05 May 22
Great little shop. Reasonable prices, deffo could do with an expansion as the only criticism is how tiny the shop is.LdnReviewer22
15:29 04 Apr 22
Take your money elsewhere and buy from another retailer. I think the staff here have never worked in retail before considering the customer service skills they have. Not worth the hassle and you can probably find half the stuff cheaper elsewhere anyway.Click and collect is the only good thing about this place and they can’t even get that right.Matt Geo
16:31 28 Nov 21
Bought my first three products yesterday. Fabulous quality, and great prices. All the staff were friendly and welcoming. I did the super efficient order and collect. They let me know well within an hour that my order was ready. I've just ordered two more things. The store is very tempting, so this time I'll stay and see what else I can find! Definitely 5 🌟Adrian Fallaize
13:32 09 Aug 21
Absolutely wonderful range of products, fantastic value and top class service. They delivered my order via next day as promised and when one of my products had been damaged by the delivery company, they rectified the issue immediately and offered a suitable solution for me. Highly recommended!Damian Smith
17:48 26 May 21
I have bought a few items from FETCH and have had nothing but great customer service! Great quality items too, they feel durable and comfortable definitely worth the money!K N A A K O
23:11 22 Dec 20
So good to have such well stocked shop in South London and no need to travel into town.Philip Creswick
06:34 17 Nov 20
The staff are always friendly and helpful-and they know their stock , and are never in your face !Paul Jeffreys
09:21 02 Jul 20
This place has everything, a true one-stop shop. The clothing is sexy, the accessories and toys are vast with an endless choice, the staff are friendly and welcoming.Don't be put off by what looks like some expensive prices... instead feel the quality... this is a 'get what you pay for' experience. I bought some shorts and I'm delighted with the quality and durability... lol.Good choice of poppers and their face masks are great too.Terry Bedford
12:58 17 May 20
Always a fun time walking around the shop discovering new things that shock and intrigue you. Even if you just want a bday card for a friend it's worth a visit.People who work there are knowledgeable and don't make you feel uncomfortable. I order online as well as visit the store and the same day delivery option got to me within 4 hours.5 stars from me.
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Map
Today Open now UTC+1
11:00 PM - 07:00 PM
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Monday
11:00 AM - 07:00 PM
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Tuesday
11:00 AM - 07:00 PM
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Wednesday
11:00 AM - 07:00 PM
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Thursday
11:00 PM - 07:00 PM
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Friday
11:00 AM - 08:00 PM
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Saturday
11:00 AM - 08:00 PM
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Sunday
11:00 AM - 06:00 PM