Regulation London

Regulation London

Male Leather, Rubber and Toys Retailer

Average Reviews

About

Since 1991, Regulation has been a London based male fetish store. We specialise in a whole host of kink related products from high quality leather and rubber wear, hand made in our workshop, to restraints, toys and hoods. We also stock a large selection of electro products, medical toys and, of course, lube!

These days, we have customers all over the world, an extensive online store and are very proud to have a fantastic made to measure and custom gear service.

You can shop online 24/7 or come see us in our London store and workshop.

Photos

Reviews

REGULATION - London Store
4.4
Based on 82 reviews
Lee Halkett
19:34 13 Sep 22
Excellent ! the staff wer so helpful and honest, gave guidance and not just thinking about sales. they cared that you were happy and were very freindly. shop is super clean and tidy and made it easy to shop.
Phil
06:33 11 Sep 22
I usually shop online but for a change decided to visit the store and have a look around.Friendly & helpful team - not pushy sales people, they really want to help you find what you want. Great choice of top quality gear & toys.
Hairy Beast
15:33 20 Aug 22
I will try to write a review that is as as honest and professional as possible. I start by saying that the shop had an incredible potential, remarkable is the quality and the varied quantity of stock. Unfortunately, the weak point is the customer care. As I entered the shop I was barely greeted (only after my greeting was reciprocated by theirs - 3 guys chatting at the till). When I asked one of them if the size I was looking for was available, I was told that it would surely be reordered sooner or later, without even seeing if the one I was looking for was among the harnesses displayed, without looking in other stores or online and without even checking when the next delivery was due. Anyway I ask if I was allowed to try on a bigger size, I am told yes but of course I was not shown where the fitting room was located, I had to ask where it was, being my first time in the shop. One of the guy told me it was downstairs. Going down the stairs I am amazed at the huge room with a myriad of other items I had not been told about. I finished trying on the harness and decided to buy it but first I asked if another style I had seen on line was available. I was told that if it wasn't on the shop floor it meant that they didn't have it, and I asked if they had it on the shop floor since I didn't check and the guy told that he didn't have a clue. Honestly, a bit bored, I asked him if he could check or if he wanted me to check. Let me point out that the amount of harnesses in the shop is huge but no one showed me around for any alternatives to what I was looking for. I paid for my purchase and left a shop that, in my humble opinion, should rely on a team that has knowledge of the stock, the shop floor, is passionate and WORKS. Nobody was unpleasant or rude but absolutely absent from a professional point of view. I probably won't go back there again soon because I prefer to shop online rather than being a burden to them.
Rob Rance
19:39 14 Aug 22
Both employees were friendly and approachable, could answer questions on gear. Priced well and absolutely something for everyone.
Alex Bigot
08:22 29 Jul 22
Always fun to go there and the staff are very helpful and so nice
Forest Gump
09:38 13 Jul 22
This store seems to constantly improve. They have an amazing selection of products. The staff are also really friendly and very helpful. Highly recommended.
J J
14:26 09 Jul 22
Great visit today. For the next 2 weeks there is a pre-loved section which I added too. As always very helpful and friendly.
Klaus Gross
19:54 06 Jul 22
Thank you so much to the entire Regulation Team (in store & online) for the excellent customer service - everyone in store is very friendly & helpful in all regards. Many thanks as well to the Store Manager Pete, Aryn, Ago for the great shopping experience - I’ll definitely buy again at Regulation from their top-quality amazing product-range and would highly recommend Regulation for all your fetish needs. Cheers
Klaus Gross
11:27 04 Jul 22
Thank you so much to the entire Regulation Team (in store & online) for the excellent customer service - everyone in store is very friendly & helpful in all regards. Many thanks as well to the Store Manager and Aryn for the great shopping experience - I’ll definitely buy again at Regulation from their top-quality amazing product-range and would highly recommend Regulation for all your fetish needs. Cheers
Edward Roozeboom
20:10 08 May 22
Great experience and lots of products! Helpful staff. Definitely worth a visit! Special thanks to Ceca!
Grant Morris
12:26 19 Apr 22
The guys at Regulation are always so helpful and they know what they are talking about.They take the time to make sure that I was completely happy with what I bought.Definitely recommend them 👌
cyberskin1
16:34 11 Apr 22
Bought rubber belt, leather jeans look nice but way too tight sizes.Staff friendly but quiet welcome.
Marios K.
20:26 31 Mar 22
I'm a regular at Regulation.It's the place to be looking for kinky gear.Donald, in particular, has been very helpful with choosing the most suitable rubber outfit for myself!Thanks!
Angelo
17:25 26 Mar 22
I entered the place with a friend and I was ask not to laugh as soon as I entered. Never heard anything like this before in my life. We were shocked and didn't even stay to look at one item. Shocking.
Phil G
16:06 26 Mar 22
I usually shop online but for a change decided to visit the store and have a look around.Friendly & helpful team - not pushy sales people, they really want to help you find what you want. Great choice of top quality gear & toys.
Gareth Morris
21:35 23 Mar 22
Great, friendly customer service with helpful suggestions and ideas but never pushy.
J J
15:39 20 Mar 22
Always great customer service with knowledgeable staff. Good range of products.
Luke Girelli
10:43 20 Feb 22
I am a regular at Regulation and they are just impeccable and ever so helpful !
Daryl Richards
13:24 30 Jan 22
First time visiting this store. Staff were incredibly friendly and were always there and happy to lend a helping a hand with regards to fitting. Will definitely be returning on my next trip!
Adam Marley
18:11 08 Jan 22
Staff are always very helpful and knowledgeable and are happy to make recommendations and take time to help you choose
David
15:48 18 Dec 21
It was such an excellent shopping experience. Genie really knew her stuff and was very patient and insightful. Excellent customer service all the way around.
Jonas Haefele
19:21 05 Dec 21
Amazing crew that really knows their stuff. Super friendly always, don't be intimidated. And they got a huge selection of top quality gear.
Cain Hands
11:52 30 Nov 21
Absolutely beautiful products and the range of them is fantastic too! Really friendly and welcoming staff who in my experience has been incredibly helpful. Hits the old credit card a little hard but it’s worth it!!
Анастасия Бондаренко
20:49 10 Sep 21
The absolute best selection of products in London, lovely, helpful and friendly staff. I was advised by the store manager Sean, he was very helpful and knowledgeable and helped me find the products that suited all of my needs. Would highly recommend.
Gledison Lopez Martins
21:26 23 Jul 21
Quick stop at regulation this Fridays massive variety of toys outfits and boots. Sometime ago i got #solovair model very nice designer with ziper. Not very lucky and bit ruff i got to break. They will help me to change with fabric. Great customer service in store advising how to do. Lovely regulation crew. #london #fetishmania
Stephan Tanbin Sastrawidjaja
15:34 15 May 21
I am far too familiar with bad customer service but today’s visit to Regulation was on another level. Honestly I have no idea what’s wrong with the people who work in this store: the customer service is not just non existent but hostile and aggressive. I’ve tried four times since it opened a few years ago and each time I have received a very aggressive reaction, the kind as a person of color I receive only in the American South (which definitely makes me wonder). Today I wanted to take a look for new leather trousers as I lost some weight but as soon as I came in, the bleached blonde sales person could not give a f, instead drawing on a yellow notepad. When I asked if there is more downstairs, he eye rolled. Ok that’s fine but when I asked if I could leave my bag at the front desk, he shouted at me with such disgust I have never experienced ever in London. It was so I bizarre, rude and out of place. I have worked in retail for decades and understand off days, but I have never shouted at a customer for something as simple as if they could leave their bag at the counter. It’s such a shame as I live around the corner and try to support small businesses as much as I can, such as Algeria for coffee etc. Sadly this is not one of those businesses.
Antony Pearce
15:35 30 Oct 20
Absolutely awful. Was discriminated as soon as I walked in and then was asked to provide proof of my disability. Vile
Nils R
09:43 18 Aug 20
Very friendly customer service, nice products. Would recommend!
Christopher Costigan
17:14 15 Jul 20
I popped into this shop a few days ago with the intention of buying some leather clothing. When I asked to try on some trousers, I was informed that would not be possible due to covid regulations. I thought fair enough, but then trying to get any more information about the product, fitting, bespoke services etc was like trying to get blood out of a stone. Neither staff member seemed remotely interested in customer service, nor were they interested in not knowledgeable about the products in the shop. All in all, appalling customer service. I cannot see how this shop will survive if it's employees cannot grasp the meaning of "retail".

Regulation London reviews from Google Maps, Yelp and WhereIsGay

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