3 months ago
This review is based on one incident, not years of history, and I recognize a single employee interaction doesn’t necessarily reflect an entire business. That said, it’s remarkable how quickly one experience can overshadow so many prior positive ones. I’m leaving this rating merely in hopes management sees it as feedback: hospitality spaces only stay special through continuous improvement and thoughtful staff training. Huge disappointment from A House this Memorial Day. I already thought not opening the Dance Bar on a holiday weekend was a miss, but what happened in Little Bar was worse. A small group of us (mostly strangers) had just met around 11:15pm on 5/25 and were chatting with an older gay couple celebrating their 23rd anniversary after meeting in that exact bar 23 years ago. It was one of those classic Provincetown moments: strangers connecting, laughing, tipping generously, hearing stories from people who helped build the culture we all come back for. Within 15 minutes we were abruptly scolded for “being too loud” in a way that felt condescending and unnecessary, not respectful. When one of the gentlemen simply said he didn’t appreciate being spoken to like that, staff escalated immediately and essentially told him to leave and threatened security. Watching those men quietly leave embarrassed and saying they’d never come back after 23 years of patronage was honestly the worst part. It felt completely at odds with what Provincetown is supposed to represent. We all left too. Ironically, the music was turned off almost immediately after, making it seem less about noise and more about wanting to close early. Ended up at Gifford House, spent hundreds, had a great night, and were treated like guests instead of inconveniences. Do better. Respect your elders. They helped make these spaces possible.
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