AxelBeach Ibiza

We had an absolutely wonderful stay at Axel Beach Ibiza and honestly couldn't have asked for a better experience. I visited with my sister and a friend for my birthday, while my friend was attending a wedding, and what was meant to be a shorter stay turned into 11 amazing days because we simply didn't want to leave! From the moment we arrived, the staff made us feel so welcome. A special thank you to Nabila, Mei, Kiara, Jeorge, Belen, Marco, and Roberto, as well as the housekeeping team, who all went above and beyond to make our stay comfortable. Everyone was incredibly friendly, warm, and attentive, making us feel completely at home throughout our visit. Our room on the 5th floor was lovely, comfortable, and had everything we needed for a relaxing stay. The hotel itself has such a welcoming atmosphere that extending our stay was an easy decision—we loved every minute of being there. The location is also fantastic, with plenty to enjoy nearby. There's an amazing pizza restaurant directly across the road serving some of the best pizza we've had, and a great ice cream shop just a short walk away, which became one of our favourite treats during the trip. Thank you to the entire team for creating such a lovely experience. We enjoyed our stay and would not hesitate to recommend Axel Beach Ibiza to anyone looking for a friendly, welcoming, and enjoyable place to stay.

I had an absolutely amazing stay at this hotel from start to finish. The girls and I had a fantastic time, thanks so much for having us!! The hotel itself was spotless and beautifully designed. What made the experience exceptional was the staff. Every single member of the team was friendly, welcoming, and always willing to go above and beyond to help. And also got a free upgrade to the best room in the hotel!! Was the most perfect stay ever! The service was outstanding, the atmosphere was warm and inviting, and I honestly couldn’t fault a thing. I would highly recommend this hotel to anyone looking for a memorable and enjoyable stay, and I will definitely be returning in the future.

I had a wonderful stay at this hotel. Everything was perfect: the room, the atmosphere, and the service. A very special thanks to the receptionist Memuna, who was exceptional from beginning to end. She was extremely, extremely, extremely kind, always smiling, welcoming, and attentive. She truly made me feel at home. Her professionalism and kindness made my stay even more enjoyable. I highly recommend this hotel and would happily come back again!

Overall, we ad a mixed experience over 8 days. The reception team, especially Nabila and Roberto, were outstanding—always friendly, welcoming, and very helpful. The apartment itself is nice, although it could benefit from more practical storage space for longer stays. The biggest disappointment was cleanliness and maintenance. Housekeeping often felt rushed and below the standard I expected. The pool area was not cleaned properly, with dirt and spilled drinks remaining on the floor for days, making it unpleasant to walk around barefoot. The facilities also need much better maintenance. The gym had no air conditioning and was too hot to use. The spa was the same—we left the shower already sweating because there was no ventilation or cooling. Even the hair dryer in the men’s changing room wasn’t working. The lifts were also extremely hot, especially when travelling to the fifth floor. The bar staff were excellent, but one person alone isn’t enough, and even getting a morning coffee could involve a long wait. As an Axel Hotel member who has stayed at your hotels in Barcelona, Berlin, and Madrid, this experience was noticeably below the standard I’ve come to expect from the brand. It feels as though the staff are doing their best, but the hotel is under-resourced and maintenance is not receiving the attention it needs. I’d genuinely like to come back because the hotel has great potential and the team is wonderful. However, I wouldn’t return in its current condition. I sincerely hope management invests in staffing, maintenance, and the guest experience, so this hotel can reach the same high standards as the other Axel Hotels I’ve enjoyed.

A bit more quiet than playa den bossa. Yet nicely located at the beach which you can access from the pool deck. Breakfast is soo relaxed not like some other hotel chains in the area and the products are of good quality. The room was unbelievably big had the deluxe apartment it had 2 single 1 double and a bed couch and 2 full bathrooms. As it was my birthday got a not and bottle of cava from the hotel upon opening the room. Big shoutout to Kiara from the front desk! Soo helpful, kind and fluent in english you almost forget you in Ibiza!!