HotelChilli

I just went today (Fri 15 May'26) for the first time. I was reluctant to come thinking it was Friday and might not be worth it. Oh dear, how wrong was that thought! Despite being an ordinary Friday without any special event in the city or at the venue itself, and it's not month-end, I arrived towards 7 p.m. and it was reasonably busy already. Then more and more people started to come at 8 onwards. (P.S. I didn't get to stay much longer because I have a morning flight 😖) Imagine how busy it could be at weekend! Most clientele are either fit or blessed (or both!). I didn't spot any untouchable posers. Most guys were ready to have a good time, but of course you need to accept and respect that not everyone is for everyone. The place itself is clean, though I spotted some improvement work in progress in the toilets and shower room. Staff were professional and friendly. I didn't sense any drama queens with bad attitude behind the till. The price is accurate on the website. No drinks included, although you could ask for a tap water from the bar. Towel is charged separately (BRL20 on my visit), not sure if you could bring your own. Flips flops are available for free, no need to bring your own. It's not my first visit to Sao Paulo, so I'm not sure why I never came here on previous visits. If you're visiting SP and have been thinking about checking out this place, just come and have a good time!

I returned to Brazil to visit the sauna because some friends who live in Brazil and frequent Chilli Pepper recommended it and spoke very highly of it. When I arrived, I was very well received by the security team, and the security guard who searched me spoke English and was very helpful. I really enjoyed the experience and the attention from the security guard Eduardo, who gave me impressive attention and helped me a lot when I felt unwell inside. The only thing that bothered me was the hygiene on the second floor, but otherwise, Chilli Pepper deserves praise. I will return to Brazil more often and will definitely go back to the sauna. 😃

The steam bath was broken and the sauna not very warm and smelly. A pitty, because with a little more maintenance the place would be great.

Why over 300 reviews cant be wrong Review of Hotel Chile As a professional travel blogger, I approached Hotel Chile with curiosity and high expectations. Before writing this piece, I carefully read through more than 300 guest reviews, one by one, and what I found was troubling. The weight of feedback is not mixed but overwhelmingly negative. Guests consistently report that the hotel is overpriced for the level of service provided. Staff are frequently described as rude, with claims of arbitrary overcharging, while the prices for drinks are far beyond reasonable. Fundamental comforts — such as hot showers, clean rooms, and adequate lighting — are often missing, leaving many to question whether this is truly a hotel experience at all. Concerns run deeper than just poor service. Reviews repeatedly note that the reported number of people inside the venue does not match reality, suggesting an effort to mislead guests about how busy or popular the establishment really is. Safety both inside and outside the property is also a recurring theme: the second floor, for example, is described as being completely unlit, leaving guests feeling exposed and vulnerable. The surrounding area is frequently viewed as unsafe, which may not be within the hotel’s direct control but certainly affects its appeal. Tourists are further discouraged by the requirement to carry passports or ID into such an environment, a practice that places them at unnecessary risk. Most shocking of all is the mention of a death occurring on the premises, to which management has never publicly responded — a silence that raises serious concerns about accountability. As a Black man from Europe, I find these reports particularly disheartening. The level of professionalism, inclusivity, and service that one expects in Europe is absent here. If there is even a perception of prejudice or elitism, whether from staff or patrons, the hotel is excluding entire groups of potential guests. Adding to this distrust are what appear to be fabricated five-star reviews, often posted under the same name, which attempt to drown out genuine criticism rather than address it. I had originally considered staying at Hotel Chile for a night or two during my travels in Brazil. After studying the feedback, I will not. The reality presented by hundreds of past guests paints a picture of a poorly managed establishment that fails on service, safety, and credibility. The feedback is dire, and while I have emphasized the negative, it is simply because the majority of reviews leave no other impression. If Hotel Chile is to have any future, it cannot continue along its current path. It must reconsider its entire business model and make drastic, visible changes based on the feedback it has received. Until then, I cannot recommend this establishment to any traveler. Fortunately, Brazil offers many reputable saunas and hotels that provide real value, safety, and genuine hospitality. My advice is clear: avoid Hotel Chile and place your trust in businesses that respect both their guests and their reputation.

Not your average gay hotel / sauna! Overall the place is fantastic including spa pools, lounges, steam and dry sauna but most of all is the super helpful and friendly staff both at reception and the food / drink bar area. I highly recommend this place with many reception staff also speaking English and Spanish. I’ll be back!