Parus

Very nice gear shop with high quality gear and good competitive prices. I'd have given it 5 stars, but unfortunately the salesperson was not helpful at all and didn't even bother to help us choose some gear or try some of it. He actually seemed kinda bothered...

Amazing gear and super friendly and helpful staff, there's a really good range of leather and metal toys and gear. I can't wait to visit again!

I called earlier to inquire about studded bracelets. All I heard after the greeting was an annoyed groan, and then the employee hung up mid-sentence. I briefly thought it was a connection problem and called back immediately. This time, I was immediately disconnected. Perhaps the employee thought it was a prank call. I don't know. In any case, I can't spend any money with you today, even though I really would have liked to. I hope the employee's behavior had nothing to do with the fact that I'm a woman. As far as I know, women are also allowed to shop at your store. Oh well. Pretty unprofessional and a real shame.

Top Mehr kann man(n) fast nicht sagen:-) Megatolle Ware aus besten Leder! Sogar die Ware „von der Stange“ löst kaum Wünsche offen und wenn dann wird das in kürzester Zeit geändert! Noch besser: es werden auf Kundenwunsch echt wahre Meisterstücke angefertigt! Danke Arkadiusz!! Und im Vergleich zu anderen Läden: mit top Beratung und zu nem Preis der einen nicht umhaut sondern glücklich nach Hause gehen lässt! Und die bewundernden Kommentare bei den Partys gibts praktisch umsonst!!

I waited a full four months for an order that was advertised in the shop with a 1-2 week delivery time. I never received it. When I first inquired after two months, they blamed vacations and sick leave, but now at the end of month four, they claim they simply couldn't get hold of the right leather. The item is still listed in the shop, however, now with a 3-4 week delivery time. What a joke! Parus never offered any proactive communication regarding these problems. When I inquired, I received only a curt "sorry, then we'll just cancel." Customer satisfaction and honest, proactive communication don't seem to be Parus's priorities; they make no effort in either area. Anyone wanting to try their luck with fabricated delivery times and utterly indifferent service had better be prepared for a lot of frustration. I strongly advise against it!