Rupert Street

Hello Rupert St. Team My friend and I had been there… Upps not a present perfect tense because no change after that barman's attitude we went there again. We “went” there and we waited at the bar for someone to take our order for almost 15 mins. You know what happened? Without success nobody cared and took the order. Instead, they were very busy flirting and handing out drinks, lovely, beautiful girls who easily rent for an hour. As a gay man in the gay bar, we couldn't order a single drink. Even tried to call them but they showed us empty glasses whatever it's supposed to be. In conclusion, we just left the bar no surprise on Friday night inside almost empty compared to the other bars. Those barmen need a little shake-up and education in hospitality. Just a little advice..

Went here back in September when I was in London for the first time ever. I’m not from a place with a gay district so I knew I wanted to get the vibe of Soho when I visited. I’m a queer Black woman who was traveling solo and I felt right at home! Great music, warm staff. Excellent people watching out of the window around 5pm as the theatre district and the streets started to liven up. I’ll definitely be swinging by again next time I’m in town!

I’m not going back. Been going for years and the last few visits it’s more miss than a hit. The staff are rude and abrupt. Apparently this is because they are focussed on serving everyone during busy happy hour offers, but surely it’s in their job description to be good mannered and friendly at all times. They don’t even look at you unless you leave a tip, then they might. I’ve usually been happy having a few drinks, but enough is enough, one was enough and now I’ll go elsewhere, there’s enough choice in Soho.

Always a delight to visit my local gay bar in Soho. You can't miss having a good drink during happy hour just before 8pm. Great staff and atmosphere. Plenty of seating. Disability Access ok but no toilet access for disabled customers on ground level.

If I could give 0 stars, I would. The service was completely unacceptable, not just from the bar staff, but from management as well. The attitude was dismissive and, at times, felt condescending. At one point, there were three bartenders serving on the opposite side of the bar, with no one attending to our side. I tried to politely get their attention by smiling and giving a small wave, something that is widely understood as a normal, respectful way to signal you’re waiting. Instead, this was apparently taken as “rude,” which is both confusing and unreasonable. To make matters worse, other customers who arrived after us were being served while we were continuously ignored. This made the situation even more frustrating and unfair. What made the experience even more disappointing was the response. The bartender reacted negatively, and after raising the issue with the manager, there was no apology or attempt to resolve it. That lack of accountability speaks volumes. Having lived in London for many years and visited this venue several times before, I have never experienced this level of poor service or attitude. It’s a real shame to see such a decline.