ArtHotel Connection

The hotel is not prepared for summer. There is not air conditioning!!! The staff was very friendly. Communication with the hotel was excellent. The location is great, right next to the metro station. The place is very clean, and the breakfast is good. I liked it because the hotel guests were quiet and respectful. The only problem is the lack of air conditioning. It was unbearably hot. The hotel is not prepared for summer. I suggest not staying there in the summer. I also chose this hotel because the photos show beautiful artwork on the walls. However, my room only had one painting. I found it a bit disappointing because I was looking for something different, like what was shown in the photos. Furthermore, the courtyard is unusable; the photos of the courtyard are very nice, but it's not accessible.

PHOTOS ATTACHED which can clarify my review… I waited almost one month to write this review because I wanted the hotel to have an ample opportunity. I have EXHAUSTED every single method of communication with this hotel in an attempt to contact them regarding a stay here. I have sent 2 contact forms, 4 emails, I have messaged on Facebook and also sent (now) 5 instagram dms. I have even commented on Facebook and Instagram posts asking them to please respond to my attempts of contact and I have had absolutely ZERO response from this hotel on ANY platform. I live overseas in SE Asia and cannot make international phone calls with my provider, so the other 5-6 methods of communication made me think I’d get a response, but no. Nothing. I’m SO disappointed 😢 genuinely I am. I wanted to stay in this hotel so badly but unfortunately they just for some reason literally will NOT communicate with their customers. It’s my first ever trip to Europe as part of a celebratory holiday and I really wanted to stay here, so I am devastated that after almost a month of trying.. I just cannot get through to these people. Very sad.

Good luck getting them to reply to an email or a contact form. I’ve been waiting over a month. So many follow ups too. Listings on Agoda and booking.com very confusing and state different room types with different names etc. website specifically states to get in touch if you want to ask any questions or need any help… but good luck! Poor customer service always sours the taste buds more than anything else.

I have been staying at this hotel on my visits to Berlin ever since 2012. It's a like a home from home. Always a pleasure to see the same staff and the owner. Nothing is too much for them. It's a great retreat with a good choice of different size rooms, and the breakfast is excellent.

amazing staff, amazing service, perfect small gay-friendly hotel in the best central gay sector of Berlin !

I was worried about a few things after I booked ArtHotel Connection: Scaffolding outside the windows, disco downstairs and crowded bar next door. I was...