ArtHotel Connection

Good luck getting them to reply to an email or a contact form. I’ve been waiting over a month. So many follow ups too. Listings on Agoda and booking.com very confusing and state different room types with different names etc. website specifically states to get in touch if you want to ask any questions or need any help… but good luck! Poor customer service always sours the taste buds more than anything else.

PHOTOS ATTACHED which can clarify my review… I waited almost one month to write this review because I wanted the hotel to have an ample opportunity. I have EXHAUSTED every single method of communication with this hotel in an attempt to contact them regarding a stay here. I have sent 2 contact forms, 4 emails, I have messaged on Facebook and also sent (now) 5 instagram dms. I have even commented on Facebook and Instagram posts asking them to please respond to my attempts of contact and I have had absolutely ZERO response from this hotel on ANY platform. I live overseas in SE Asia and cannot make international phone calls with my provider, so the other 5-6 methods of communication made me think I’d get a response, but no. Nothing. I’m SO disappointed 😢 genuinely I am. I wanted to stay in this hotel so badly but unfortunately they just for some reason literally will NOT communicate with their customers. It’s my first ever trip to Europe as part of a celebratory holiday and I really wanted to stay here, so I am devastated that after almost a month of trying.. I just cannot get through to these people. Very sad.

I have been staying at this hotel on my visits to Berlin ever since 2012. It's a like a home from home. Always a pleasure to see the same staff and the owner. Nothing is too much for them. It's a great retreat with a good choice of different size rooms, and the breakfast is excellent.

I went in the queer Kiez tour by mal that they do every week hosted by the hotel. It was an absolutly amazing tour and I would recommend it to anyone! Wheter you know Berlin already or are visiting for the first time, you will for sure learn something, probably quite a lot. So beautiful to hear how entangled berlin and its queer history are! If you dont join the tour, you'll miss out, I swear!

What a wonderful experience! The location and service could not have been better. We hope the same room is available the next time we come to Berlin. It was the perfect “honeymoon” suite for us!! Breakfast was also outstanding. Thank you so much! Sean and Martin

I was worried about a few things after I booked ArtHotel Connection: Scaffolding outside the windows, disco downstairs and crowded bar next door. I was...