Axel Hotel Berlin

The hotel is in an excellent location, perfect for anyone looking for a great gay travel experience. The reception staff is wonderful. From the very first moment, Kevin was incredibly helpful, patient, caring, and welcoming. Milan was just as great, very professional and friendly. Although the spa is currently closed, the prime location and the staff who truly go above and beyond made my entire stay truly enjoyable. I didn’t try the breakfast, so I can’t comment on that. The rooms are cozy and well-equipped. By default, they come with a shower instead of a bathtub, but the shower is actually very convenient and easy to use. Still, I highly recommend requesting your specific preferences in advance, such as a double bed or a bathtub. A truly enjoyable stay, and I would happily come back again.

Little bit pricey adults only hotel for what it is. Rooms are fairly smart and modern though small. Bed was comfortable enough though could feel a few springs poking through. Shower over spa bath combo, worked ok. Decent pressure and temp shower. Coffee making facilities in room were poor... just a kettle and some instant coffee with old whitener that was too crusty to use. Location is great, 3 min walk to the metro/underground. Gym and spa were being refurbished, so gym was small but useable with decent mix of machines and weights. It's meant to 4 star but I'd say more 3 star.

I stayed here for a long weekend getaway. The room itself is great, and the location is oustanding. But, you should not stay here and if you have a refundable booking you should cancel it. Prior to my arrival I asked the hotel if it would be possible to have a small package delivered to reception: they agreed that they'd do this. When DHL attempted delivery they refused the item causing it to be returned. I asked the hotel whether they would make any form of goodwill gesture as I now have to have this package sent again, this time internationally: they've simply said no. 2 days after returning home I checked my credit card statement to see that the deposit hold on the room had been converted to a confirmed charge, and a further charge had been levied against the card. I had received no communication from the hotel about this. When I asked about the nature of these charges I was informed that it was a fine for smoking in the room: I am a non-smoker, my companion is a non-smoker, and no guests were ever in the room. I've explained this to the hotel but they are refusing to back down.

After staying at Axel TWO in Barcelona on our honeymoon last year - we were really looking forward to our stay at Axel Berlin. We really liked the hotel - and had a great stay. Positives: great location which is close to a lot of LGBT Berlin nightlife and the metro, super friendly and hospitable staff and easy check in procedures on arrival. We were upgraded to a Junior Suite which we really appreciated. The room was spacious and generally clean. Bed was comfortable and we liked the free amenities that were offered in the room including lots of toiletries and bathrobes. It was also nice to have a full bath and separate shower in the room. Negatives: While the room was generally clean, the bath jets had clearly not been cleaned as floating bits were in the water when the jets were switched on. There was traffic and outside noise from the room - one to maybe think about if you’re a light sleeper. TV didn’t work properly so weren’t able to watch it and the WiFi didn’t work either. On check out day, we had an abrupt knock on the door to be told check out was 11. It would’ve been better if we were told during check in of the times as it’s unusual for a hotel to have such an early check out. The spa and bar weren’t open as they were closed for renovation. (the hotel did tell us this before arrival - but not on booking) Overall a great stay - we look forward to returning when all of the hotel amenities are open.

I had an amazing stay at Axel Hotel Berlin. From the moment I arrived, the staff were friendly, professional, and made me feel welcome. The hotel has a modern design and a relaxed atmosphere that made my stay very comfortable. My room was clean, cozy, and well-equipped with everything I needed. The location is perfect close to shops, restaurants, and the best spots in Berlin. I really enjoyed my time here and would happily stay again. Highly recommended!