Casa Cupula Boutique LGBT Hotel

Overall we were thrilled to stay at Casa Cupula The entire staff was friendly and helpful. We had a suite which was clean and very spacious with a great view. Lots of room amenities. The pool parties were incredibly enjoyable. Breakfast was tasty although service was slow (45 min to get breakfast served). Location is on a steep hill and not safe to walk as there is no sidewalk so plan on taking Ubers. Great value since we got a special seasonal discount. Highly recommended.

Went to a 'clothing optional' pool party. Bar staff was attentive and made strong drinks. DJ was playing awesome music that set the vibe. The play area was nice and secluded...if you know you know. Great view of the beach - a little hard to access though.

I rarely leave negative reviews, but my experience at Casa Cupula was so disappointing that I feel other travelers should be aware. When I checked out, I noticed my bill was much higher than expected. After reviewing it carefully, I found I had been charged nearly 3,000 to 4,000 MXN for pool food and drinks I never ordered, as well as minibar items I never consumed or even opened. If I had not gone through the bill line by line, I would have paid for charges that were not mine. When I questioned the charges, the staff initially insisted they were correct. However, they quickly removed thousands of pesos from my bill. No one apologized or acknowledged the mistake. The situation became much worse when I spoke with the guest services representative, Pedro. Instead of handling the issue professionally, he called me “playing the victim,” “a drama queen,” “dirty,” and “uneducated.” He dismissed my concerns and never apologized. I was supposed to stay one more night, but after being overcharged and spoken to this way, I no longer felt comfortable staying at the hotel. Even under these circumstances, they refused to refund my final night. Mistakes can happen, but what matters is how they are handled. In my case, there was no accountability, no apology, and no attempt to make things right. I left feeling disrespected and unwelcome. Based on my experience, I cannot recommend Casa Cupula. I strongly encourage future guests to carefully review every charge on their bill before checking out.

This was my first time at Casa Cupula, I loved it and cannot wait to return. The only moment of my stay I did not enjoy was getting the call from Felix to confirm my transportation to the airport, haha. I was not ready to end my vacation!! From the moment I booked my room, Boris (Hotel Manager) and Felix (Concierge) were in constant communication about my upcoming stay and offered recommendations. When I arrived, the hospitality continued and was greater in person! Everyone was very attentive, even though I forgot some of their names :(. Eduardo in the pool club area, provided exceptional service and even remembered my preferences on non-alcoholic beverages, especially when the pool club had more visitors. I don't know if Eduardo had a day off but he was there my entire 6 day stay. Noel and Joshua were great too as I started to see more of them day 3 of my stay! Alfonso, the Events Director, provided a special touch to the events by conversing with patrons about the Weekend Events of the Pool Club, even sharing information about the summer being low-season but the still put great efforts into the events. Boris, you're added "enjoy your meals" when I had meals delivered to the hotel was a special touch for me and made me feel like a valued guest. Even you noticing my slight limp, after I fell, haha, coming to get my delivery and offering my support. Miguel, you were amazing with answering my questions about my stay, especially at checkout. To the Bistro Staff, I'm sorry I forgot your name but just know that service was GREAT every single time. To the Housekeeping Staff, the cleanliness of the room and overall cleanliness was great! To all staff encountered as I was passing through many areas enjoying the beauty of Casa Cupula and all it had to offer, everyone was friendly as each encounter. If you love to walk, the downhill journey to the beach, which was about 7 minutes, is worth it. I took a walk every morning and always ended up by the boardwalk. I love how close everything is to Casa Cupula... stores, beach, restaurants and nightlife. A complimentary transportation service is offered between 9a-5pm if you do not want to walk down hill, which was a plus. If you forgot any toiletries, don't worry, Casa Cupula has everything you'll need plus more on site. They even provide pest spray, as you may have some pest visitors, which is to be expected lol. As a solo traveler, Hotel guests were friendly with starting conversations.

This is our 4th year coming up to Casa Cupula while we are in PV. We come to the pool here because the service is outstanding and very attentive. They treat us like family and are very welcoming. They always have a table ready for us during the pool parties. Lalo is just fantastic and the staff always take care of us! Shout out to the servers Noel, Miguel, Paul & Eduardo! Thank you for making our vacation special and memorable! We will always return!!