Club Fort Lauderdale

Friend was visiting from out of state and decided to show him a nice South Florida experience. It was my first time at The Club FTL (have been to the Orlando location) and was very satisfied. The staff was friendly and attentive, the gym equipment was top notch and suitable for actual bodybuilding needs. The facilities were exceptionally clean, with staff tending to showers and common areas routinely just about every 15-20 minutes. The outdoor pool, patio, and hot tub are very nice and have a very lush ambience with the trees and shaded lounging areas. Steam rooms in particular are my favorite and this location had a maze which made cruising exciting and mysterious; heavy steam, dark atmosphere with black lights for subtle visibility really ramped up the temperature and made it even more fun. The wooden dry sauna was also a decent size. We got a deluxe room and it was perfect for our visit; the bed was a double size and came with fresh sheets, clean pillows, and a mounted tv; though we don’t watch anything. The overall ambience of the showers and common areas were very modern with cool lighting features. I rated 4/5 due to the lack of more common play areas, but it’s understandable given the size. Overall, had an excellent experience! My friend enjoyed his time and I’ll absolutely be back when I visit FTL again.

Every time I think I’ve experienced the worst customer service possible, I’m proven wrong. Recently, late at night, I visited Club FLL with a friend who had just moved to the United States. Since his English is still limited and, like many newcomers, he is adjusting to a new country, I decided to pay for both of our admission fees. While transferring money between my accounts because one of my cards was locked, my payment was declined several times. Instead of simply giving me a moment to resolve the issue, one of the staff members casually told us to leave and come back another time, stating that the business was private and could refuse service to anyone. I found that response completely unnecessary. A few declined transactions while someone is actively trying to pay are hardly a reason to ask paying customers to leave. After a brief argument, they eventually allowed us to enter once the situation was resolved. This wasn’t my first negative experience here. A few months earlier, the individual working security confronted me because I had spent about 15 minutes in the parking lot searching for my wallet inside my car. Rather than offering assistance, I was questioned about why I had been there so long. After these experiences, I’ve decided it’s probably time to stop coming here. A business is certainly free to choose how it treats its customers, and customers are equally free to spend their money elsewhere. Unfortunately, based on my experiences, the customer service at Club FLL has been consistently disappointing. For reference: the incident date was August 6th at around 4 AM. The individual who attempted to turn us back was a white boy. ***Just a few remarks after the Business owner provided his words of wisdom:*** 😅 First of all, my friend entered on his own and left me behind because I told him to do so. He did not have to wait for me while I took care of the payment. Second, since you seem to believe you know all the details, my friend did not have any money on him. That is not something that should even need to be stated here, but I am telling you simply so that you know what was actually going on. Third, I was in the parking lot in the early morning, in daylight. Fourth, yes, I did apply for a position with your business a few months ago. At the time, I already had a full-time job. I applied because you were looking for part-time employees, I was interested in some additional work on the side, and I had perceived your establishment as a pleasant, friendly, and enjoyable environment in which to work. You proved me wrong only in that belief. 🤷🏻‍♂️ Fifth, have I returned to your business since then? No, I have not. That was my decision. But I’ll let you believe that I am not coming because you told me not to. Sixth, do you know what distinguishes a well-run business and managers who actually know how to conduct business? Discernment and the wisdom to know how and when to make an exception for a patron. Not because the patron feels entitled to enter without paying, but because a wise manager understands that, in certain situations, a small gesture can preserve that patron’s business—and potentially the business of many others—for a long time. Sending someone home, regardless of how many times their card was declined—and thank you for keeping such careful accounting of that—may be something you believe is worth defending. For context, this occurred after midnight on a weekday, with virtually no customer traffic. I was actively trying to resolve the payment issue and even stepped outside the small entrance area so that I would not inconvenience anyone or obstruct other patrons from entering. As the saying goes, “What a wise person is ashamed of, a fool takes pride in.” Nonetheless, thank you for taking the time to write such a detailed response. P.S. Please keep my application as a souvenir. 🙃 Your response has, however, earned you one star instead of the previous two. 🥵

Nasty security being rude to actual people with membership. I understand staff is trying to cover their ass for what happened and the police in their establishment. But it ruined for actual members and serious people that go there to have fun. It’s a bathouse like nothing legal about it like for be for real. We understand the rules. They should be stricter to people with no memberships. The only my sauna that was worth it now ruined for people that couldn’t behaved. And now the people with membership and serious have to pay the price for it. Gay people don’t even bother to step a foot in there. Never stepping a foot near again or recommending it to travelers or friends 👎🏻

The most entitled security guard I have ever met. 3:44am on May 24 2026. All we did is simply pass through the parking lot! And this aggressive security guard told us to get out the property! So rude when people literally need to get into the property to get into their respective places! So insanely rude and he was incredibly rude! We were going to even get our car to go park into the parking lot so we can go into that club and he ruined our experience! On another note, there was another individual that was a white man walking through the parking a lot and that security guard didn’t even call him out for passing through the parking lot! Insane experience never thought I will ever experience something like that and I’ve lived here my entire life! Never again!

Yesterday I went and witnessed a serious security issue: a customer walked in with a knife clearly visible, and no one noticed it. No one checked backpacks either. Because of that, I told them I didn’t feel safe entering the place. I showed them the video clip I recorded, and that’s when they took the knife away from him. My question is: how safe could it have been for the people who were already inside?