Hidden Door

I’ve been coming here for years after friends first recommended it to me, and up until now I’ve always had a positive experience. Unfortunately, what started as a relaxing Sunday outing turned into one of the worst customer experiences I’ve had. On Sunday, May 24th, between approximately 3–5 PM, a group of friends and I visited for drinks and spent a considerable amount of money, as we typically do when we come here. As we were leaving, I briefly held the door open for friends exiting behind me while speaking to my partner about ordering an Uber due to the rain. Without warning, the door was suddenly and aggressively pulled from my hand by the security guard stationed outside. When I turned around, he immediately responded with an attitude. I explained that there was no need to be rude toward a paying customer. He claimed he had asked me three times to close the door, but I genuinely did not hear him. I even stated that had I heard him, I would have closed it immediately and apologized. Instead of de-escalating the situation, the guard continued speaking aggressively and escalating tensions over what was ultimately a minor misunderstanding. At no point was I rowdy, disruptive, or causing a scene. What made the situation especially concerning was that he appeared to intentionally brandish his handcuffs and weapon in a way that felt intimidating and unnecessary during the exchange. This entire incident stemmed from something as minor as briefly holding a door open. Customers should not be met with hostility or intimidation over a simple misunderstanding. Security staff represent your business, and situations like this should be handled with professionalism, patience, and respect. I sincerely hope management addresses this issue and provides additional training on customer interaction and de-escalation, because experiences like this reflect poorly on an establishment many people have supported for years.

This place should’ve hidden. It’s definitely not a good place to attend when you are being followed and touched unwilly going to the restroom and being asked to see your private areas. This is constantly happening and mostly pertaining to the morning bartender. Neither here are there.. then so called security guard that drives the red caviler needs to learn decorum. Nonetheless I will make sure I pursue legal action for the individual that thinks he has power to ban someone when he’s sexually assaulting individuals yes multiple. Calvin the owner you need to adjust your employees to provide a safe space and not to provide excellent customer service. I’m disappointed for myself and the others that I know for sure has the same experience. Do better and or I will make sure appropriate action against this establishment is adhered to in every way. I have a wonderful legal team that is very supportive and well respected in the legal system. So the due diligence to address the matter needs and wanted to be heard and handled. He knows who he is. For future reference unless the morning bartender Christian learns how to come to work and not sexually harass and or make customers feel uncomfortable. I will enforce every ramification and do my due diligence to ensure this doesn’t happen to anyone else. Period point blank. I will follow up with a. Certified letter from my legal team. Now ban that. I have proof and others that are willing to come and also attest. Please learn the rules and regulations when it comes to business ethics and practices.

I was very disappointed with my experience here. The venue itself is run down and cheap, and the policies seem inconsistently enforced. Most concerning was the “bag policy”. Women were denied entry for carrying small purses, while men with small crossbody or “man bags” were allowed in without issue. The inconsistency is unfair and discriminatory. The door staff was also rude and dismissive, which made the experience even worse. Many women carry small purses for essential personal items, and a reasonable, clearly enforced policy should apply equally to everyone. This venue is not comparable to large stadiums with strict, published security standards, yet it tries to enforce similar restrictions without professionalism or consistency. It’s giving sexist. Overall, I did not feel welcomed or respected, and I will not be returning. I’d suggest steering clear of this back street wood shed of a place.

Google review : Came here last Sunday for some drinks with friends — big mistake. I stepped out through the patio for a minute because my friend couldn’t find parking, and when we came back, we went through the side door since it was wide open and literally right next to our group. Didn’t even notice any “Do Not Enter” sign because someone was standing there on their phone with the door open. Thirty seconds later, here comes this mini security guard with a superhero complex, charging at us like we were breaking into the Pentagon. His attitude? Straight-up rude and unnecessary. He actually said we were “sneaking around.” Sneaking?? Into a bar?? Where no one’s even checking IDs or charging a cover? Please. Instead of just saying, “Hey ladies, next time use the front door,” this guy chose to be rude and disrespectful. Maybe they train their security to act tough because they’re clearly not trained in basic manners. The whole thing screamed power trip — with a nice touch of racism on the side. So yeah, if you enjoy getting lectured by an angry hall monitor in a security shirt, this is your spot. Otherwise, there are way better places in Dallas where the staff actually knows how to treat paying customers with respect.

Door security always seems to have a reason not to allow our female friends of color in the bar. First time, alright whatever. Second time, when i just saw a man walk in with a bigger purse and didn’t even get stopped? It’s an issue. Fix it!