Perth Steam Works

I really enjoyed the place itself, but I was very uncomfortable with the behaviour of one of the staff members. I visited with my partner, and on Sunday afternoon, the staff member responsible for cleaning was constantly approaching, following and watching guests. He repeatedly opened doors, tried to enter areas where people were spending private time, and seemed to be looking for opportunities to approach and bother visitors. At first, I thought he was only doing this to us, but I quickly realised he was behaving the same way towards other guests. Some guys may enjoy kissing, flirting or having sexual encounters with staff members, and that is their personal choice. However, that does not mean everyone wants this kind of interaction. It is extremely uncomfortable to be repeatedly approached or followed by someone who is working at the venue, especially when you are simply trying to enjoy your time there with your partner. What I find particularly concerning is that this staff member appears to do this regularly. We were there for two days, and on Sunday we noticed that he repeatedly left his work area to follow and approach guests while still wearing his work clothes. It gives the impression that nobody is supervising or controlling this behaviour. Staff should be there to do their jobs, not to harass, pursue or repeatedly interrupt guests. Management needs to take responsibility for this and establish clear boundaries between staff and visitors. Aside from this issue, the venue itself is very pleasant. The facilities are good, the place is generally clean, and we had a good experience overall. However, this behaviour from staff was intrusive and uncomfortable, and I strongly believe management should address it so that all guests can enjoy the venue without being bothered.😕

I’m extremely disappointed with my experience at Perth Steamworks on Friday night. I’ve been a regular at Steamworks for some time and have always enjoyed the atmosphere and the overall vibe of the venue. I’ve never previously had my bag checked, although I completely understand that staff have the right to request a bag check and I have no issue with that. Because it had never been an issue previously, it honestly never crossed my mind that I might still have something private in my handbag that I had forgotten was there. When I arrived on Friday, staff noticed a small black case inside my handbag. I genuinely didn’t realise it was still in there. It contained something personal that I wasn’t comfortable showing to security, which I explained. I was more than willing to resolve the situation. I offered to take the item straight back to my car and then return to the venue. I wasn’t trying to bring a prohibited item inside, I wasn’t refusing to remove it from the premises, and I was offering what I thought was a very simple and reasonable solution. Instead, I was refused entry altogether. When I asked if I could either take the item to my car and return or receive my money back, I was still told I couldn’t come back in. What made the situation considerably worse was the attitude of the staff. The first staff member I was dealing with simply put his hand up, told me no, and walked away. Another staff member then took over and insisted that they needed to see what was inside the case. When I explained that it was a private item and that I wasn’t comfortable showing it to them, the response came across as unnecessarily sarcastic and patronising. I completely understand that Steamworks has security policies and conditions of entry. I respect the fact that staff have a job to do and that they are entitled to enforce those policies. What I don’t understand is why, when I had immediately offered to remove the item from the venue and leave it in my car, there couldn’t have been a little more discretion or basic customer service. Nobody even knew what was inside the case. They only knew that it was a small black case. I was offering to remove it rather than trying to sneak it into the venue. What is particularly disappointing is that this experience felt very different from the Steamworks I have previously known. I have always considered Steamworks to have a welcoming and enjoyable atmosphere, but the attitude of some of the newer staff has unfortunately made the experience feel unpleasantly unwelcoming. As a regular customer, that’s disappointing. Security is important, but so is the way customers are spoken to and treated. There is a huge difference between enforcing a venue policy professionally and making a paying customer feel embarrassed, dismissed and unwelcome. I hope management takes this feedback seriously and looks at how situations like this are handled, because I would hate to see the atmosphere and sense of community that has made Steamworks a place I’ve regularly enjoyed being eroded by poor customer service.

Visited on a Tuesday night for their Under 30s event. The place was well decorated and very clean. Everyone including staff members was friendly. I chatted with Simon, one of the staff members, at the bar, and he brought such a good vibe to the night. I’ll definitely be back next time I’m in Perth

yesterday was the first time in my life ever going to a gay sauna and it was amazing and the receptionists Mason & Brandon was so caring after I told them I had slipped also the patreons are very welcoming and will agree to stop if you feel overwhelmed. great mix of daddies, twinks & bears too! 10/10 ⭐

Came here by accident. Stayed because Gary made me feel seen. Definitely would recommend to a mate😉 would not tell my mum😜