4 months ago
I’ve been coming to Phoenix Bar & Grill for about five years and I honestly have never experienced customer service like we had tonight from Chef Takk. We ordered a custom vegetarian option with buffalo cauliflower over mac and cheese and it was AMAZING. Not only was the food incredible but the level of care and kindness stood out even more. He came out himself with a smile on his face to check on us multiple times made sure everything was perfect brought us extra sides of sauces for the table packaged our food personally and even surprised us with a little dessert treat. Also have to give a huge shoutout to bartender Nick because although this was our first time meeting Chef Takk after all these years Nick has truly been the face of the Phoenix to us. He’s always welcoming remembers people makes everyone feel comfortable and brings such a good energy every time we come in. You can tell the staff here genuinely care about their customers and it makes such a difference. You can tell when people genuinely take pride in what they do and that was absolutely the experience tonight. The food was delicious but the hospitality made it unforgettable. Huge thank you to Chef Takk and Nick for going above and beyond. Seriously one of the best dining experiences I’ve had in Vegas in a long time.
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