The Kings Cardiff

Good night enjoyed by all. Downstairs was crazy busy, then we found a more relaxed area upstairs.

kings was utterly dissappointing last night . Old white Bouncer shoved my friend towards the stairs when she tried to go back inside for her drink . We asked for the manager and he lied saying he wasn’t available only for the manager to then show up but the manager wasn’t any better either and was very enabling towards this unprofessional behaviour. He said he reviewed the footage and didn’t see him put his hands on her??? Honestly disgusting behaviour last night. No one should be shoving young girls down the stairs when a simple polite ‘no drinks outside the club’ would’ve been fine . Yelling at young drunk girls is not okay especially when they are in an extremely vulnerable state. I hope there is a team review on how to better manage these situations. Particularly as young queer people we often struggle to have a safe night out but the behaviour shown by kings last night shows that management and security can’t look after us and that they are only interested in their self preservation and reputation. Bouncers don’t need to be rude and threatening. Just because you are a bouncer does not give you access to be impolite , rude and show downright despicable behaviour towards YOUNG drunk girls who are half your size and age. I hope this review highlight areas of improvement that is very much needed in kings to create a safer environment for queer folks of various different backgrounds.

Avoid if you actually want a good night. They’ve got staff walking around the packed dance floor carrying trays of Jägerbombs, constantly interrupting people to push shots. One waiter in particular (male, short blond hair) asked me at least four times in an hour - read the room, people are clearly trying to dance, not get harassed into buying drinks. The real issue came when the inevitable happened. The dance floor was crowded, I was dancing with my friends, and suddenly my back and hair were soaked - someone (possibly me, possibly not) had knocked into his tray. Which, honestly, was bound to happen given how tight the space was and the fact he was weaving through dancers with a full tray. I immediately apologised, but instead of handling it professionally, he was incredibly rude and confrontational. He started going on about how people usually pay when that happens (as if it happens often and anyone could realistically cover a whole tray in that situation), complained about his “ruined” plain white tank top, and made a snide comment about how I’ve “probably never worked in customer service.” Completely unnecessary and wrong. I have worked in customer services for years and i would never be so mean to a customer, especially since i was very apologetic from the start. Meanwhile, he was still holding the tray through the crowd and nearly spilling drinks on other people while having a go at me. No awareness, no accountability, just attitude. End result: I left with sticky, gross hair. If you’re going to have staff selling drinks on the dance floor, maybe train them to not harass customers and then blame them for accidents that are pretty much guaranteed to happen. Wouldn’t go back.

Sounds like I had a similar experience. Staff walking around pushing shots. Inevitably stepped backward and one of the young lady’s drinks toppled on the tray. Next thing I know I’m being aggressively jabbed in the shoulder and being told “you need to pay for that”. I paid to keep the peace, but we left not long after that. Rude. Unprofessional. Place could probably benefit from a clean too, toilets were particularly grim.

This is by far the worst club I’ve ever been in. DO NOT RECOMMEND! Inside it feels like a pinball machine where everyone pushes and hits you, spills your drink and nobody cares. Absolute mess.