Axel Beach Maspalomas

Good stay overall. Very good location and friendly staff. The rooms are comfortable and the atmosphere is nice. However, the hotel is mainly frequented by a gay clientele. This should be highlighted more clearly during booking, as you mostly notice it when arriving at the hotel with the posters and the general atmosphere. The prices are also a bit high.

This was our second stay at Axel Beach Maspalomas, and unfortunately it confirmed that our first disappointing experience was not an isolated incident. We decided to give the hotel another chance despite our previous experience, when we felt we had been misled by the hotel manager, Kevin. We hoped things had improved, but sadly they had not. The staff were polite, professional, and did their best to help us. When we reported the problems with our room, they arranged a room change as quickly as possible, and I appreciate their efforts. Unfortunately, changing rooms did not solve the overall issue. The condition of both rooms was well below what we expect from a hotel that promotes itself as part of the Axel brand. Instead of enjoying our holiday, we spent our time dealing with accommodation problems. After sharing our experience with the hotel, we received a polite apology and an invitation to return with a preferential rate and a possible room upgrade. While I appreciate the response, it was disappointing that, after two unsuccessful stays and the inconvenience we experienced, no meaningful gesture was made to compensate for the holiday we had already paid for. Everyone’s expectations are different, but this review reflects our genuine experience. After giving this hotel two opportunities, we cannot recommend this hotel, and unfortunately we will not be returning.

I had an incredible stay at Axel Maspalomas. All my journey was just great. I had the best customer service I could ever wish, specially from the reception. Alex was just amazing , and did all the best and was so polite, I was sure that I would remember her name. The staff in the bar by the pool were just amazing and excellent! Could not forget the fun time by the pool, the Dj was doing bingos, games, super cool ! My only feedback would be have a renovation in the saunas, it needs an extra love.

The people who work here truly add value to this place, making it a welcoming environment. The pool area is lovely, perfect for relaxing, and while the gym is simple, it provides everything you need for a good workout. They also offer both wet and dry saunas along with a Jacuzzi, which adds to the relaxation options. The rooms have a classic 1970s decor and are quite spacious, though a bit dark. I recommend exploring outside options for food, especially for breakfast, to enjoy a variety of choices. The beach is just a 15-minute walk away, and the supermarket is only about five minutes on foot.

Been coming to Axel Beach Maspalomas for years, and there’s a really good reason for it. The number one asset here are the staff! Absolutely everyone was a pleasure, nothing too small to sort, that’s from reception to the cleaners and the poolside guys. Special thanks to Aythomi who gave us a great check in experience, which got the whole holiday off to a great start. The actual hotel, also great, you can really have whatever holiday you want, solo experience no problem, if you want to be sociable then there are plenty of opportunities especially poolside, the rooms are super clean (thanks to the brilliant cleaning team), beds were comfortable, rooms were quiet, had everything you could need for short or longer stays. A big thank you to the whole Axel Beach team, really made the stay special for us, can’t wait to see you all again soon.