Axel Beach Maspalomas

Staff are extremely polite, efficient and friendly. A shout out to Aythemi on reception who couldn’t be more helpful, and to the little room cleaner who brightened your day by her sheer enthusiasm. The pool area is nice, clean and spacious. However the sauna and steam room are tiny. The rooms are acceptable but very dark, the black floors and dark decor really don't help. Bathrooms are functional but tired. The kitchenette is also tiny and whilst usable for snacks it’s really not good for meal prep. Overall an OK place to stay, helped by the friendliness of the staff and the central location.

I chose Axel because it was adults only, not because it’s LGBT friendly. You know what, it was great. The staff were warm, welcoming and friendly. The rooms are spacious and were kept really clean (big thanks!). The other guests were courteous and great fun. Plenty to see and do in the area and Maspalomas is a good base to see the rest of Gran Canaria (Global busses fantastic). Thank you Axel for a great winter break.

Good stay overall. Very good location and friendly staff. The rooms are comfortable and the atmosphere is nice. However, the hotel is mainly frequented by a gay clientele. This should be highlighted more clearly during booking, as you mostly notice it when arriving at the hotel with the posters and the general atmosphere. The prices are also a bit high.

We love the vibe from this hotel, at the moment you arrive, they give you a warm welcome. The staff is super friendly. We took the room with view on the swimming pool. It is really nice to wake up with that nice easy listening music, if you window or balcony door is closed, no worries you will not hear it. We took the breakfast and that one is amazing. We are still here but already know next time we will come again to this hotel.

I had an incredible stay at Axel Maspalomas. All my journey was just great. I had the best customer service I could ever wish, specially from the reception. Alex was just amazing , and did all the best and was so polite, I was sure that I would remember her name. The staff in the bar by the pool were just amazing and excellent! Could not forget the fun time by the pool, the Dj was doing bingos, games, super cool ! My only feedback would be have a renovation in the saunas, it needs an extra love.