5 months ago
I used to be skeptical of the reviews mentioning poor service on Sundays, but after my recent visit, I unfortunately understand them. When I arrived, I was given two towels, one of which had a large hole in it. I went back to ask for a replacement, and the staff member told me there were no large towels available but that I could return in about an hour for one. I then asked if the towels would be clean. This was a genuine question based on past experiences at this location, where I’ve occasionally received towels that did not appear properly cleaned. The staff member responded in a mocking and dismissive tone, suggesting my question was unreasonable and silly. I later clarified that my concern came from a prior incident (about two months ago) when I was given a towel that had what appeared to be dried blood on it, which I had reported at the time. Instead of addressing the concern, he dismissed it outright. This interaction felt unprofessional and uncomfortable, especially given that I was asking a reasonable question about hygiene. Cleanliness and respectful communication are basic expectations in a facility like a sauna. On a positive note, I’ve had consistently only good experiences with another staff member who works on weekdays, who is courteous and professional. Unfortunately, this contrast makes the negative experience stand out even more. Based on this visit, I now understand why some customers prefer to avoid coming on Sundays.
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