Sauna Oasis

The incident occurred at around 3:00 p.m., not during the night. At that time, a man significantly larger than me physically harassed me: he touched me without my consent and followed me through different areas of the spa for approximately thirteen minutes. During that period, I tried to move away, avoid him, and remove myself from the situation, yet no one present intervened. Eventually, the man gave up and stopped following me. Shortly after, my partner appeared, and at that moment we decided to leave the premises for safety and well-being reasons. We went together to the central area not to request assistance —since we had already made the decision to leave— but because it was the exit point of the establishment. Still, the staff saw our state, and the situation was mentioned, yet the only reaction was an “oh,” with no indication of protocol, support, or willingness to address what had happened. We had paid for a 24-hour stay and were only able to remain from approximately 2:00 a.m. to 4:00 p.m. the following day. The early departure was a direct consequence of the harassment I experienced and the complete lack of response from the staff. This resulted in a significant financial loss and a service that did not meet the essential standards of safety, respect, and care. I am also autistic and have attention deficit disorder, conditions that affect the way my brain processes danger and high-stress situations. This increases the responsibility of any wellness establishment to recognize signs of distress and act accordingly, which did not occur. The incident, combined with the institutional inaction, created an environment that was unsafe and emotionally disruptive.

Very clean although some areas look old. Nice staff. I recommend it

The lovely staff at two different occasions emptied my room. Once completely by mistake but they ""lost some of my belongings in the process " I had left after arriving in and settling in for a 24 hour. After 3 hours of being gone I came back and someone else was in ny room. Then during pride this year's my room was emptied without any sort of warning because I was 35 min late to renew a 24 hour rental . This place needs to make their rules known instead of inventing them on th3 fly if they are having a bad day. Not impressed in the least.

The staff try to rip you off. It happened to me twice. In the second attempt, I made a huge deal and refused to pay. When I arrived, I paid $23 for a room for 6 hours. I arrived at 3:30 a.m. for a fact. I have a McDonald's receipt from the food I grabbed on the way there. The guy at the counter took my card and made me sign a receipt but didn't give me one. That's the second time. When I went to check out at 7:30 a.m., 4 hours later, they tried to charge me an additional $19 telling me I went over my stay. Same exact story as the first time. Aside from that, the place is just okay. The steam and sauna room smell terrible. Otherwise, it's a fun space with lots of play areas. Since GI Joe is closed, Oasis seems a bit busier, so there seems to be a lot of action. Overall, I probably won't return. There are a couple of other spots that are much nicer. When GI Joe returns, that's the spot.

Bad customer service. I visited on the 7th of October in the afternoon, at the reception I was greeted by a middle aged person who spoke no English, he barked one word orders in broken English. I felt uncomfortable and cheap. It was my first visit, and did not know my way around. A warm welcome and a smile would have made this international fellow visitor happy. I stayed for a while, but it didn't get any busier. I then moved on to GI Joe, and it was totally the opposite. The receptionist smiled and gave me clear directions. I felt welcomed and a valued customer. It saved my day! It is a shame that Oasis is stuck in the past. I think international visitors are part of the wider community and should be made feel welcomed as the locals. Frankly, I have travelled the world, and I felt more welcomed in obscure countries than I have in Oasis. Please get some customer service training in place. The rest of the world sees Mtl as a bilingual world-class city.

Lots of old men there.. creepy and staring.. not really a comfortable situation.. I went into their brand new jacuzzi and 2 old guys were trying to touch me...

It was my first time at Oasis, I thought it was gonna be a great time. Well I was wrong on that ! When I got to my room, I could smell something was off, so...

While it clings to life, this sauna is getting a little desperate about luring customers. Its Facebook posts clearly state that rooms and lockers are...