7 months ago
The incident occurred at around 3:00 p.m., not during the night. At that time, a man significantly larger than me physically harassed me: he touched me without my consent and followed me through different areas of the spa for approximately thirteen minutes. During that period, I tried to move away, avoid him, and remove myself from the situation, yet no one present intervened. Eventually, the man gave up and stopped following me. Shortly after, my partner appeared, and at that moment we decided to leave the premises for safety and well-being reasons. We went together to the central area not to request assistance —since we had already made the decision to leave— but because it was the exit point of the establishment. Still, the staff saw our state, and the situation was mentioned, yet the only reaction was an “oh,” with no indication of protocol, support, or willingness to address what had happened. We had paid for a 24-hour stay and were only able to remain from approximately 2:00 a.m. to 4:00 p.m. the following day. The early departure was a direct consequence of the harassment I experienced and the complete lack of response from the staff. This resulted in a significant financial loss and a service that did not meet the essential standards of safety, respect, and care. I am also autistic and have attention deficit disorder, conditions that affect the way my brain processes danger and high-stress situations. This increases the responsibility of any wellness establishment to recognize signs of distress and act accordingly, which did not occur. The incident, combined with the institutional inaction, created an environment that was unsafe and emotionally disruptive.
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