3 weeks ago
I have visited many saunas across Europe and have never experienced anything like this. As soon as I arrived, the receptionist’s attitude felt unusually confrontational. Although I was clearly alone and nobody was behind me, he repeatedly questioned whether I was really by myself. He then asked for proof of age. I am 28 years old and had no problem showing my passport. Since I have thousands of photos on my phone, I used the search function to find it quickly. The searched term was highlighted on the screen, which is a completely normal smartphone feature. For reasons I still do not understand, he became suspicious because of that highlight and repeatedly questioned the authenticity of my document. He even searched Google for examples of my country's passports while I was standing in front of him. After I removed the search highlight, he finally realized that nothing was wrong. At that point I explained that this is simply how smartphone search functions work. Instead of acknowledging the misunderstanding professionally, he appeared offended and continued speaking to me in a dismissive manner. He then asked whether it was my first visit. I replied that it would probably be my last. Immediately afterwards, despite having already accepted my payment, he refunded me and refused entry, claiming that my attitude was the problem. I have never been refused entry to any sauna before, nor have I ever had my identification questioned in such an unusual way. The entire interaction left me feeling unwelcome, singled out, and treated with a level of suspicion that other customers around me did not appear to experience. Based on this experience, I cannot recommend this establishment.
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