Prowler RED

The Customer Service team here is next level. Had an issue with part of my online order and they provided first class service and super-fast response times to sort it all out for me nicely. In an age of AI chat-bot hell everywhere else, the personal touch here makes all the difference! Awesome selection of products in-store too. Highly recommended 👌

I went to the Prowler Soho and Prowler RED last night, February 3, 2026, and when I looked at my Prowler RED receipt, I noticed that I got charged for two of the Prowler Magazines at 20 quid each and was only given one, which I did not ask to purchase. The cashier scanned it (twice, apparently), put it with the other stuff I was purchasing, and said that "there's no charge" for it, so I was like "ok, whatever, stores sometimes throw in their magazines or catalogues when people buy stuff." The exact same thing happened to me at Prowler Soho, so I'm assuming I also got charged 40 quid I didn't ask to spend. However, I can't confirm that I was double charged for the Prowler Magazine there because I was not given an itemized receipt at the Prowler Soho. The real kicker? The Prowler Magazine was supposed to have a 20-quid-off voucher for the next purchase, but -- surprise, surprise -- both of the ones I got had already had the voucher removed. This makes me question if the employees are double-charging for the magazines to boost the company profit and keeping the vouchers for themselves. I understand that the voucher essentially makes the magazine free, but it's extremely uncalled for to force it on someone, double charge, and then not actually provide the voucher. If I had only been charged the 20 quid for one magazine at each place, whatever. But 40 quid when I'm only getting 20 quid worth of product (at least at Prowler RED, again, I was not able to confirm if this was the case at Prowler Soho) is not okay. If it happened at both locations, that's 80 quid I'm out. I will not be returning to either of the London Prowler locations, nor would I recommend anyone else visit if they ask for my recommendation. On the bright side, the staff was helpful and answered my questions at both locations.

Only positive is the products, not the same as the other branch but let's just say we had a great time after xx

Excellent service and products, have an issue with the delivery and royal mail losing my package and they fix the issue and send the new item kn less than 24 hours, 100% professional, cannot recommend enough, thank you again for help and support!

Extremely unwelcoming environment, in huge contrast to the main Prowler shop in SoHo. Told we couldn’t come in with a half empty flat white in my hand as if I was going to throw it over the place. Won’t go back here!