3 weeks ago
I am writing to express my significant disappointment with the service I received during my recent visit. Upon arrival, my request to use the cloakroom was met with what felt like disdain from staff, who made me feel as though I was an inconvenience. Furthermore, I was charged £5 to store my items, which was unexpected and contributed to a poor initial impression. Later, while I was speaking with friends from the side of the bar, near a staff access point, I was unexpectedly grabbed by a bouncer who seemingly assumed I was attempting to go behind the bar. This incident was both unwarranted and distressing. Overall, the level of service from start to finish was deeply unsatisfactory, and these experiences significantly detracted from my visit.
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